Job Summary

The Spa Concierge is responsible for greeting guests, making spa reservations, checking guests in and out of the spa, reviewing spa protocols with guests, recommending spa products, selling retail items and collecting payments. They are the first and last person to have contact with the guest and have the ability to leave a lasting impression.

Responsibilities

• Greet each guest in a warm, welcoming, and genuine manner
• Demonstrate proper telephone etiquette to each guest. Create customized experiences and reservations for each inquiring spa guest while utilizing each room for maximum capacity and ease of service
• Check in each guest, review their itinerary, inquire about special needs or requests, and review spa procedures and rules
• Have knowledge of each product in the retail area with confidence to recommend and sell to guests
• Follow proper cash handling and billing procedures, including appropriate discounts
• Present a well-groomed, professional appearance. You must be in full uniform while on property or at a work-related event. Closed toed and closed heeled rubber soled shoes are required and provided by the employee. Hair must be neat and away from face. Fingernails should be manicured and clean
• Participate in spa activities including staff meetings, educational events, workshops, inventory or promotions

Qualifications

• Must be 18 years or older with High School Diploma. Previous experience is preferred in a customer service and spa related role
• Must be bright, personable, and work well as on a team
• Must be highly service oriented, possess exemplary telephone skills and be well organized and self-motivated
• Understand the Old Edwards Inn and Spa objectives and have the achieve employee and departmental goals
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• While performing the essential functions of this job, the employee must be able to stand or sit for extended periods of time, life and/or move up to 25 pounds on a regular basis, and as much as 40 pounds with less frequency, as well as walk on a regular basis, talk, see and hear. The employee may occasionally be required to kneel, crouch or bend
• While performing the duties of the job, the employee frequently engages interpersonal exchanges with guests, in person or over the telephone. The noise level in the work environment is frequently at a tone softer than a normal conversation level