Software Support and Implementation Specialist Job at Jonas Software
Job Description:
Fuel Travel is looking for a self-motivated software support and implementation specialist to join our team. The successful candidate will be responsible for working directly with customers to support and implement our custom SaaS based software applications which serve the hospitality industry. The position is full time (40 hrs a week). The successful candidate can work remotely, or from our Myrtle Beach, SC office.
Would you like the opportunity to...
- Work with an exceptional team of techies in a progressive yet relaxed environment
- Learn and grow with a company of endless potential
- Be a part of something special
If so, you could be an ideal fit for this position. Come join us!
Prior software support experience is preferred, but we are willing to train the right person. A bachelor or associates degree is also preferred but not a requirement.
Requirements
- Ability to communicate clearly and effectively in the English language, both oral and written
- Exceptional troubleshooting and problem solving skills
- Basic knowledge of web software technologies including HTML, CSS and APIs
- Strong work ethic and a positive attitude
- Desire to help people
- Passion for technology and the internet
- Organized, self-directed “manager of one”
Responsibilities
- General phone and email support (ticketing system) of SaaS applications
- New installation management
- Product training
- Software bug tracking and reporting
- Troubleshoot API (XML/JSON) communication and connections
- Understand and perform basic editing of using HTML/CSS/Javascript
- Over time, become an expert on all of our custom software products
- Create and maintain support systems including training videos, documentation, FAQ
NOTE: This is not an IT help desk position. You will not be required to help employees or customers with hardware, operation system, or typical IT role duties.
Business Unit:
Fuel
Scheduled Weekly Hours:
40
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.
Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.
Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
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