Software Project Engineer works primarily with Premier customers to provide a premium level of support to the customer when needed. This includes testing, documentation, and training the internal team. When there is not an immediate need at the premium customer sites, there will be an expectation to help support the internal operations team with any technical issues.

Job Functions

• Manage all change management per standards for Exacta software bug fixes and promotes
• Create/manage the change through the Exacta system with approvals etc.
• Test and request internal Bastian Software resources as needed for software testing of any changes and fixes to Exacta. Work with the customer to make sure that valid testing has been completed and verified.
• Schedule time to install the approved tested changes into production.
• Software and drivers for printers used by the Exacta Suite.
• Printers – troubleshoot local printing for all pack stations, manifest stations and office stations that label printers to print from the Exacta applications.
• Troubleshoot root cause of isolated PC issues for all Exacta stations mentioned above.
• Communication with Bastian Software Solutions Customer Support.
• Access to Bastian Solutions online ticketing system – log all tickets to Bastian Software Solutions Support that need additional assistance for resolution.
• Primary responsibility is dedicated to meeting requirements of Customer Support contract
• Once the Deployment Specialist has created the project's environment, work to set up application configuration for a project's modules.
• Gather warehouse configuration from the project manager and set up customer's information on products, locations, zones, etc. within the test environment.
• Interface with the Project Manager and QA team to validate that configurations are working as desired in the project test environment and ensure satisfaction.
• Track issues found in testing in TFS with work items following existing processes.
• Solicits feedback from the Operations team on set-up improvements to help facilitate and streamline implementations and submits to the Project Manager. The goal is to shorten the implementation timeline and improve the quality of the initial install.
• Assist the QA group in their efforts as needed to develop test plans and perform testing.
• The Operations Support Analyst will be an integral participant in testing, debugging, and supporting the Project team through the implementation phase.

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Travel Requirements

• 1st year 20% overnight travel (Travel expenses paid by Bastian Solutions)
• Majority of time will be spent supporting a dedicated customer in Austin, TX
• Once the customer is stable after go live travel will be 50%

Preferred Skills and Required Qualifications

• Bachelor of Engineering, Mechanical, Industrial, Electrical or Computer is preferred OR Bachelor's degree in Business or Computer Science.
• Strong analytical skills
• Excellent verbal and written communication skills
• Enjoys working in the software development and automation technology field
• Strong sense of customer service
• Team player
• Excellent problem solving capability (business and technical)
• Must be eligible to work in the USA long term without sponsorship.

To learn more about us, click here -

https://www.youtube.com/watch?v=_wJsktTkF50

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Flexible Work Schedules
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Bastian Solutions does not work outside recruiting agencies. No solicitation phone calls please.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Signing bonus

Application Question(s):

• What is your expected salary?

Experience:

• Microsoft SQL Server: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: On the road

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