Salary: 65,000-75,000 + Bonus opportunity
We are seeking a Digital Media Specialist with experience in customer success management to join our team. The ideal candidate will be responsible for onboarding dozens of internal franchisees, generating monthly reporting, and acting as the franchisees’ primary point of contact. They will work closely with the Digital Media team to ensure campaigns run smoothly and drive results.
Responsibilities:
- Work with franchisees to understand their marketing goals and objectives and develop customized marketing plans to achieve them.
- Develop and manage the onboarding process for new franchisees, ensuring they receive the training and support needed to execute their marketing plans successfully.
- Provide ongoing customer support to franchisees, acting as the primary point of contact for questions and concerns.
- Generate monthly reports that highlight campaign performance and identify opportunities for optimization.
- Work closely with the Digital Media team to ensure campaigns are aligned with franchisees' goals and objectives.
- Continuously monitor industry developments and emerging trends to ensure campaigns are innovative and cutting-edge.
- Collaborate with cross-functional teams, including creative and analytics, to ensure seamless execution of campaigns.
Requirements:
- Bachelor's degree in Marketing, Advertising, or a related field.
- Minimum of 5 years of experience in digital marketing, focusing on customer success management. Experience working with franchise organizations and franchisees a plus!
- Strong communication and collaboration skills.
- Excellent project management skills and ability to manage multiple priorities.
- Proven ability to analyze data and provide actionable insights.
- Knowledge of digital marketing platforms, including Google Ads and Google Analytics.
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