Come join a growing organization of Climbing/Yoga/Fitness Gyms across the country! Movement’s mission is to Create Community, Share Passion, and Inspire Philanthropy. We are committed to the communities we serve and developing future leaders.

Movement is committed to growing the climbing community through a shared vision for outstanding customer service, inspirational designs, and highly engaged communities. Movement gyms feature bouldering, top-roping and lead climbing, as well as amenities like yoga studios, functional fitness and cardio zones, childcare, and retail pro shops. Each facility caters to participants of all abilities – from competitive athletes to weekend adventurers and families. Presently, Movement is represented in greater Washington D.C., San Francisco, Denver, Chicago, Dallas, Fountain Valley, and Portland. We are looking to build an extraordinary team to enable our continued growth and strive to hire individuals who are aligned with our core values of passion, integrity, innovation, partnership, and inclusion.

JOB SUMMARY

The Front Desk Supervisor is a key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility and strive to provide only the best customer experiences. It is necessary to have a deep understanding of how to create ‘wow’ moments for our guests, set up our team members for success and ensure efficient workflows in the gym. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring that the service delivered is consistent with our mission and core values. Passion, partnership, integrity, inclusion, and innovation drive our culture, and our supervisors embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments!

JOB RESPONSIBILITIES

• Support the goals of the gym in alignment with our mission and values through understanding and making empowered decisions.
• Day to day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team.
• Demonstrate humility and a willingness to seek input and listen to constructive feedback while recognizing and appreciating contributions from all.
• Facilitate the delivery of excellent front line customer service and serving as a role model to all team members.
• Provide periodic training to team members regarding various front desk operations.
• Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to:
  • Receiving retail shipments/ processing invoices
  • Navigating unforeseen staffing changes
  • Organizing events
  • Engaging community partners
• Hold accountability for actions such as safety and risk management procedures are being upheld by guests and team members alike.
• Promote an environment that is inclusive and celebrates diversity, including responding or intervening if community or team members raise any concerns or you witness an incident.
• Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team

JOB REQUIREMENTS

• Demonstrates knowledge and skillset to be in a supervisory position to aid and support other team members.
• Promotes a commitment to excellence in customer service, safety, organizational, and mentorship skills.
• Demonstrates courage to do the right thing and face challenges to manage positive customer relationships and interactions; asks for help when needed.
• Solid computer skills (web-based applications, Word, Excel, POS applications).
• Shows problem solving skills and ability to think creatively to contribute thoughts and ideas.
• Available to work evenings and weekends.

ADDITIONAL INFORMATION

This is a full time position.

Starting pay at $20. 00

FULL-TIME: Benefits include free membership, in-gym discounts, guest visits, potential 401(k) eligibility, paid time off, health benefits.

Candidates who apply should be in excellent standing with their current director/management team.

New hires will complete a screening process.

Scheduled shift times may vary from week to week or month to month.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.