You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Primary Purpose: The Shift Leader is responsible for the general operations of a store under the control of a Store Manager. This position requires a completion of all the I-trains, ServSafe certification, and certification in Shift Leader Training.

Essential Duties and Responsibilities:

Product Quality

ServSafe certified

Practices all safety and sanitation procedures

Maintain coffee standards

Utilizes and maintains Redbook

Maintains donut case standards

Ensures that bagels are within their 8-hour shelf life

Ensures product shelf lives are met

Ensures all products are available

Understands and executes the donut change over process

Guest Service

Providing a pleasant and proper greeting

Properly suggestive selling

Repeating orders to ensure accuracy

Payments are handled correctly

Drive-thru guests receive a total at the speaker

Providing a 2-part Thank You

Team Service is used to expedite the process of assembling customer orders

Drive-thru Service times are met, monitored and logged daily

Speed and accuracy times are met at both the front and drive-thru

A sense of urgency is displayed by all

Deployment chart utilized and completed daily

Cleanliness

Maintains all customer view areas and restrooms

Utilizes a cleaning system

Practices all safety and sanitation procedures

Demonstrates proper hygiene

Understands the Dunkin Donut Employee Health Standards

Ensures the three compartment sink is properly set up

Ensures sanitizer buckets are at proper concentration levels

Ensures all foods are dated and FIFO (First in, first out food rotation) is present

Service area is neat, clean and properly stocked

Supervising Skills

Assists in maintaining a team atmosphere and motivates team

Utilizes and practices the LAST process

Models behaviors outlined in the Pocket Operations Guide

Utilizes TTM (talk to me)

Takes Pride in their work

Has good communication skills

Patient

Leads by example

Takes Initiative

Uses time productively

Actively delegates tasks

Exhibits a sense of urgency

Training and Development

Assists in training for new product roll outs

Follows up on new and existing crew members on the daily maintaining of the Redbook

Continuously gives feedback to team to improve performance

Administration

Redbook compliance

Daily tracking of Service times

Over rings properly executed

Cash policies properly executed

Top 25 checklist completion twice daily

Deployment chart posted and utilized daily

RMT (Retail Management Training) Requirements

ServSafe or Dunkin Brands Retail Food Safety Course

Shift Leader

Job Qualifications

Must be able to fluently speak/read English

Capable of counting money and making change

Able to operate restaurant equipment (minimum age requirements may apply)

EEO Statement

It is a fundamental policy of the Company not to discriminate on the basis of race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.

It is the policy of the Company to base employment decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered. It is also the policy of the Company to recruit, hire, and promote the best qualified persons for all jobs without regard to race, color, religion, sex, national origin, age, handicap or disability, genetic information, citizenship, veteran or military status, or any other protected classification under state law. It is the policy of the Company to ensure that all personnel actions such as compensation, benefits, transfers, layoffs, Company-sponsored training, promotions, terminations and disciplinary actions are applied equally.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.