Service Technician Job at Sterling Service Group
Service Technician luxury appliance
Join the Sterling Service Group as a Luxury Appliance Service Technician!
Established in 1987 with a vision to constantly elevate the customer experience through innovative ideas from our passionate and inspired team. Our First in Class Service Technicians are factory trained, customer centric and redefining the standard of Excellence servicing luxury appliances.
The Sterling Service Group is seeking On-Site Service Technicians with a guest first attitude and the ability to complete service and repairs. Varying experience levels welcome, from small to large home appliances, HVAC, refrigeration, or electrical experience, we want to talk to you! The ideal candidate has extensive appliance repair experience and follows all industry safety obligations. Excellent customer service skills are essential to be successful in this role.
The best benefits for Service Technicians:
Sterling Service Group provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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Join the Sterling Service Group as a Luxury Appliance Service Technician!
Established in 1987 with a vision to constantly elevate the customer experience through innovative ideas from our passionate and inspired team. Our First in Class Service Technicians are factory trained, customer centric and redefining the standard of Excellence servicing luxury appliances.
The Sterling Service Group is seeking On-Site Service Technicians with a guest first attitude and the ability to complete service and repairs. Varying experience levels welcome, from small to large home appliances, HVAC, refrigeration, or electrical experience, we want to talk to you! The ideal candidate has extensive appliance repair experience and follows all industry safety obligations. Excellent customer service skills are essential to be successful in this role.
The best benefits for Service Technicians:
- Benefits – Including medical, dental, vision, 401(K), paid holidays, vacation time, and more.
- Perks – Including company service vehicle, uniforms, specialized tools, best in class routing software, phone, and incentive plans!
- Dispatch from home.
- The best parts and support –getting the job done right the first time! Plus, you have access to get your support questions answered.
- Valuable training – Sterling Service Group offers formal training programs for those looking to add to their industry knowledge as well as continued learning for those wanting to sharpen skills and various career path opportunities for those looking for growth.
- Install, service, and repair various household appliances, such as refrigerators, dishwashers, ranges, and much more.
- Working mechanical knowledge, including the use of tools and test equipment.
- Swiftly respond to customer calls regarding issues or malfunctions.
- Evaluate and troubleshoot problems.
- Provide warranty service and repairs. As well as options, estimates, and timeframes.
- Complete invoicing and service-related paperwork.
- High level customer service and communication skills.
- Manual dexterity and physical stamina.
- Elevated mechanical aptitude and capability.
- Self-motivated, enthusiastic, positive.
- Team player in all communication and actions.
- Computer and technology skilled. Average to above average ability for online applications, laptop use, cell phone, electronics, office software.
- Proficient with time management strategies to increase effectiveness, efficiency, and productivity.
- Ownership & accountability to exceed expectations.
- Self-discipline to control output, outcomes and stay on course.
- Accepts direction and feedback constructively, excels in a structured work environment.
- Post-secondary technical training/ certification from a trade or vocational school; appliance repair, HVAC, electrical, refrigeration. Or 1-2 years of experience, knowledge of appliance service, repair, and installation. Or relevant education in electrical or electronics. Automotive, aircraft or mechanical engineering also acceptable.
- High school diploma, GED or equivalent.
- National certification from the ISCET. (a plus)
- Previous factory appliance training. (a plus)
- Must possess and maintain a valid state driver's license for the state in which you are applying.
- EPA certification.
- Ability to occasionally lift to 100 lbs.
Sterling Service Group provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
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