Help build our future. Get ready for the perfect job, one that encourages you to empower yourself; think strategically yet stay connected with your teams. Do you have manager or director level experience? If so, prepare to create, inspire and grow.

For 5 decades, Nixon Medical has been an industry leader in providing high-quality medical apparel and linens to outpatient healthcare centers. We pride ourselves in providing outstanding service to our clients.

Our teams work in a cross-functional way, using all kinds of competencies, our own and those of our suppliers and partners and are empowered to make changes to our processes through continuous improvement. Together the associates of Nixon Medical make a strong, united and successful team of committed professionals. Engaged in both daily work and with the fast- changing world, our associates always strive for the optimal solution to every task at hand.

Our growth demands more! So, we are looking for leaders who can drive us into the future. Our leaders are driven by results, growth in our people and the company and operational excellence. Would you like to be one of them?

We are searching for a dynamic Service Manager to take on the responsibility of overseeing service management activities to meet business objectives. Our perfect candidate will be comfortable working hard in challenging situations, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you?ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then Apply NOW!!!

What You?ll be doing:

• Serve as the primary management contact for all assigned accounts/routes handling all service issues - facilitate and/or perform new account installs, customer service issues, establish strong business relationships, continually improve customer service and customer loyalty, retain current accounts and address requests to discontinue service.
• Ensure Route Service Representatives (RSR's) adhere to standard departmental procedures while performing essential job functions. Participate in management and communication of RSR progress on key performance indicators (KPI).
• Grow business with existing accounts and ensure team Add Product sales objectives are achieved.
• Meet daily with RSR's, review the management report, approve work orders, discuss customer concerns, and plan for the next service day.
• Participate in management and communication of RSR progress on key performance indicators (KPI).
• Visit customers and establish strong business relationships as per the Customer Visitation Program.
• Respond to Customer Service Requests (CSR's) in an immediate and/or timely manner.
• Collect and/or draft payment agreement for monies owed to the company by assigned customers.
• Cover all assigned routes when RSR's are unavailable.