Service Manager - RV Dealership Job at Johnson RV
Join the Johnson RV Gilroy Team! We are a Premium Pre-owned RV Superstore that's seeking exceptional talent to join our growing Company. The Service Manager oversees the efforts and energy of our operations in our service department to ensure the facility is running smoothly, efficiently and is profitable. The following outlines the Key Results Areas (KRA’s) of this role:
SERVICE PROFITABIILTY: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's continuing survival and growth.
Ensures the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep).
Develops, monitors and achieves the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with company policies, regulations and expectations.
Ensures the effective scheduling of service work, including ongoing adjustments.
Develops and executes a successful marketing plan in coordination with the other departments.
PEOPLE MANAGEMENT: Manage, develop and sustain a high level of employee performance and morale that result in a fulfilling and productive work environment.
Assures the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions.
Make sure employees are being effectively managed on a daily basis to maximize productivity and morale.
Optimize employee performance through effective ongoing evaluations, recognition, rewards and discipline/corrective management practices to produce expected results.
Strengthen employee performance through timely training and development.
CUSTOMER MANAGEMENT: Achieve and sustain a high level of customer satisfaction and loyalty in ways that increase the loyalty and growth of current and new customers.
Make sure that the service team effectively communicates with customers in a timely way to produce positive results.
Successfully resolve customer complaints and problems in a timely manner.
Develop, implement and monitor ongoing actions to sustain high customer satisfaction and loyalty.
Qualifications (Education, Experience, Certifications, Licenses)
- Minimum of 5+ years experience working as a Service Manager or Advisor, or Parts Manager
- Bachelors degree in Business or combination of equivalent experience
- Prior experience and proven success in leading and managing a team to meet or exceed clear goals and objectives
- Proven track record of process improvement
ABOUT THE COMPANY
Johnson RV has been in business for 24 years with four stores in three states on the West Coast. Our company has exciting growth plans that promote from within and have ongoing training plans for our employees.
Our team is committed to helping our customers achieve their lifestyle, travel goals and dreams. In order to build such a relationship and offer the largest pre-owned selection possible, we work hard and search the entire country for our pre-owned inventory. This strategy gives us the ability to only select RV’s that are in the best condition and have lower miles than our competitors. Once the RV’s arrive at our facility, our factory-trained technicians restore our quality pre-owned RV’s to a like-new condition.
Johnson RV strives to operate according to the following values with our customers, employees, owners and community:
- INTEGRITY:Building trust and stronger relationships with all
- TEAMWORK:Working together to achieve everybody’s goals
- FINANCIAL RESPONSIBILITY: Achieving financial stability and growth for all
- EXCELLENCE:Striving to meet and exceed expectations
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