Strong Client-Facing Skills and Problem-Solver?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We’re one of the area’s top Managed Technology Services Firms and we’re looking for our next Service Desk Engineer Level 1. We are seeking a motivated person with ability to solve problems, excellent organizational skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

You’ll work from our comfortable offices located in West Reading, PA and will be responsible for resolving service desk tickets directly from customers ensuring that every request is handled accurately and efficiently to keep customers happy and business moving forward. You will be in one of the primary positions for our team so you must be a self-starter as well as a great problem solver.

The Service Desk Engineer Level 1 Position:

• You will provide customer technical support for hardware and software products (incoming phone calls, email questions/requests).
• You’ll provide timely and professional remote assistance.
• You will be installing software upgrades, releases, and updates to existing customers.
• You will track and record personal billable and non-billable work on a timely basis, thoroughly and accurately.
• You’ll obtain and maintain required technical certifications. This may require off hours time for study and preparation.

About Watchkeep:

Watchkeep is a growing and successful Technology Services Company that has been serving small to medium businesses and non-profits in the Eastern PA area since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees; X-Box breaks, food days, fun environment – you get the idea. Do the right thing isn’t just a core value it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus?

As part of our Full-Time staff you’ll enjoy:

• Great Pay
• Benefits
• Paid Time Off
• Company Provided Training
• Growth Opportunities with a proven industry leader

Qualifications, Skills and Experience Required:

• BS degree in Information Technology or career relevant technical certifications required
• 2-5 years working in a related position within the IT support field preferred
• Active Directory- General understanding of configuration and troubleshooting
• TCP/IP Protocol – IP addressing, Configuration, Troubleshooting
• Server Hardware and Software – Basic understanding and effective troubleshooting of Server 2012, 2016, and 2019
• General problem resolution and analysis
• Remote and on-site customer network support
• Desktop system user support (Windows 10, 11)
• Software Installation and Configuration
• Backup Software
• Familiarity with Windows installation procedures, file locations, registry properties
• Network management and support- some knowledge of switches, routers, and firewalls
• Strong client facing communication skills – both written and verbal
• Excellent customer service skills and professionalism
• Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision
• Exercise sound judgment when evaluating situations, when offering positive suggestions, and when making decisions
• Respond to inquiries and/or complaints in a timely and professional manner
• Work under pressure typically associated with this type of position
• Professional appearance and presentation
• Valid driver's license

How to Apply:

Apply on our Indeed career page: Fraser Advanced Information Systems Careers and Employment | Indeed.com

We look forward to hearing from you!