We are looking for a motivated, hardworking, and passionate Server Assistant with incredibly high standards, to join the Iconic Collection team.

The Iconic Collection consists of big name restaurants throughout Downtown Detroit such as Parc, Anchor Bar, Fountain Detroit, and Cadillac Lodge. We also have 220 Merrill and Rose Room in Birmingham. We are excited about the opportunity of you possibly joining our Iconic team.

The Server Assistant is responsible for food service of all tables and seating areas in a high-volume restaurant, bar or lounge. The Server Assistant assists the kitchen and Servers with food service, proper set-up and maintenance of functioning spaces, as well as serving guests and keeping the side stations clean and well stocked. The Server Assistant will assist management with the training/mentoring of new employees as requested and works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.

Essential Duties and Responsibilities

• Provide a friendly, inviting and personal environment for guests
• Provide professional guest service
• Greet all guests promptly, with a friendly and upbeat attitude
• Anticipate guest needs and respond to guest inquiries and requests in a courteous and polite manner
• Adhere to all standard operating procedures and sequence of service standards
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude
• Ability to communicate in English with guests and co-workers
• Keep table tops, floors and service areas clean/free of dirty glasses, dirty ashtrays, trash and any unnecessary items throughout shift
• Keep service station and service equipment storage clean and organized
• Ensure daily/nightly/weekly and opening/running/closing duties are completed
• Maintain opening and closing service equipment par
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Ensure that all tables and chairs are set correctly and clean
• Maintain the company safety and sanitation standards
• Safely transport service trays from table areas to back of house or service station
• Clean all spills and waste immediately
• Sweep and mop as needed
• Polish and wash glassware throughout shift
• Place all trash in proper receptacles
• Receives food and ensures proper presentation
• Organize and prioritize service per appropriate service sequence
• Check food orders prior to serving to ensure that they are correct, properly presented and that special requests have been met
• Garnish any and all plates/orders as needed per company standards and recipes
• Prompt and accurate delivery of all food orders to appropriate tables and sections
• Responsible for making sure your area is always prepped accordingly with supplies and that it is kept clean to run as efficiently as possible
• Ensure tables are set correctly and maintained to a high level of presentation
• Clear tables of debris and any spillage throughout the shift
• Wipe down stainless steel on the ice machine/s and equipment, including coolers
• Empty garbage cans from the floor and dispose of it correctly with all boxes broken down
• Ensure all back of house storage and refrigeration areas are kept clean and secure
• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
• Inform management of any complaint, comments or incident
• Adhere to all specified marketing requirements and guidelines (guest list, reservations, social media, etc)
• Record and report any equipment failure and/or safety hazards to a Manager immediately
• Clean all spills and waste immediately, sweep and mop as needed
• Proper set up and maintenance of banquet function spaces
• Assist all other team members as needed
• Performs other job related duties as assigned

Requirements

• Proof of eligibility to work in the United States
• 18+ years of age
• Must have current and/or previous hospitality or fine dining experience
• Work as a team, stay organized, multi-task, and prioritize
• Ability to communicate with employees and guests efficiently and assertively
• Consistently maintain a well groomed appearance, posture and hygiene
• Move effectively and efficiently throughout the venue floor and bar areas
• ServSafe Food Handlers Certificate required