Position Title

Business Analyst

Mapped Labour Category

Technical Writer II

Location

City of Baltimore
​​

Duration

• Anticipated contract duration is through December 31, 2022

• The actual duration may change based upon operational need and/or performance.

• Contractors will a work full-time, regular schedule: Monday - Friday, 40 hours per week.

• This position may require onsite work.

• When the decision is made for BCIT staff to return to the office, contractors will then be required to work onsite.

• BCIT/City of Baltimore does not pay for – nor supplement parking; Parking costs are at the contractor's expense.

• Unless otherwise noted, all contractors will require access to their own computer/laptop, smartphone, and stable internet connection.

• Resumes will be reviewed in the order they are received

Focus

Technical Writing

Position Description

• The Baltimore City Office of Information and Technology (BCIT) is seeking a Technical Writer.

• The successful candidate will be responsible for researching and gathering information from documents such as rough drafts and agency manuals and/or by interviewing subject matter experts as needed to complete writing assignments.

• The individual will also be responsible for working with senior leadership in the development of communications for the agency, using a variety of communication channels.

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Technical Writer responsibilities may include but are not limited to:

• Work with Subject Matter Experts (SMEs) in the agency and other city departments to gather information and write documents.

• Writes, rewrites and/or edits technical documents to communicate clearly and effectively technical specifications and instructions to a wide range of audiences.

• Develops, writes, and publishes internal and external publications using various graphic design tools.

• Works independently preparing and maintaining highly complex documentation, procedures and methods.

• Provides expert oversight of technical writing and editing to all phases of technical documentation for a Program, Project, or Contract as required.

• May act as project leader for projects with complex or voluminous documentation and may provide or coordinate special documentation services as required.

• Responsible for preparing reports, responses, and briefings targeted to a wide range of audiences.

• Works with developers to produce quality documentation and training materials.

• Coordinates layout and design of documents. Create documentation methodology and framework.

• Document core product and customer solution-specific information.

• Explain technical ideas in simple language.

• Write technical direction on announcements, outreach material and brochures.

• Meet with customer representatives, vendors, agency heads, or other stakeholders as required to establish technical specifications.

• Create document flow diagrams. Study drawings, specifications, mock ups, and product samples.

• Create user documentation for a variety of material, including how-to guides and instruction manuals.

Education & Experience

Bachelor of Science Degree.

Two (2) years of related experience

Skills Required

• Ability to understand various subject matters including information technology and project management.

• Ability to author documents or rewrite documents/publications.

• Strong working knowledge or experience with Excel, PowerPoint, and Visio.

• Experience setting schedules, tracking deliverables and reporting progress.

• Ability to demonstrate technical aptitude and to synthesize technical information.

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• Demonstrable ability to grasp technical concepts and translate to compelling, understandable documents for both technical and non-technical readers.

• Ability to support and meet dynamic and tight deadlines, including occasional nights and weekends

• Ability to plan and prioritize strategically.Very strong interpersonal, communication, collaboration, and leadership skills.

• Ability to effectively interact with a wide range of personnel.

• Ability to work independently and collaboratively.

• Demonstrated ability to multitask with multiple high-priority demands in an intense, deadline-driven environment.

• Ability to think critically and draw from multiple resources to create unified and persuasive documents.

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Job Type: Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
yes

Ability to commute/relocate:

• San Francisco, CA 94102: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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