Senior Patient Accounts Representative Job at Nebraska Methodist Health System
Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.
Job Summary:
Acts as lead to Business Office Support and Customer Support teams, performing and monitoring the daily functions and activities of the assigned section.
Responsibilities:
Essential Job Functions
Serves as a resource person for business office staff:
- Has knowledge and understanding of all department duties.
- Assists in new employee training and provides feedback for employees about policies and procedures to ensure quality and consistency.
Displays effective communication skills:
- Keeps supervisor informed of issues.
- Assists in identifying employee work related issues impacting daily work flow.
- Effectively communicates to staff any supervisor or departmental changes in policy.
- Works with supervisor on solutions to streamline processes.
Knowledge of system application and training.
- Demonstrates ability to learn, maintain working knowledge and train staff on the following system applications: RCA, Application Extender, PC Print, Outlook, Scanning/Imaging, Mailroom Equipment and copiers.
Essential lead functions and responsibilities:
- Provides backup to staff to maintain workflow.
- Participation in in-service programs continuing education programs and meetings as directed by management to remain aware of all changes related to Healthcare.
- Assists Supervisor in monitoring workflow and providing feedback.
- Assists supervisor in writing and maintaining procedures:
- Conducts testing when needed.
Understands challenges of leadership roles and responsibilities.
- Maintains confidentiality in all aspects of position.
- Demonstrates a positive attitude on a consistent basis.
- Communicates clearly.
- Demonstrates active listening.
- Shows support and provides feedback on decisions that will impact work processes.
- Demonstrates ability to prevent conflict by:
- Focusing on issue resolution to achieve overall positive outcome.
- Avoiding personal feelings or reactions regarding issues and work.
- Promoting positive team building.
- Displays patience and tactfulness.
- Prioritizes daily workload and demonstrates effective use of time.
Schedule:
8am - 4:30pm M - F
Job Description:
Job Requirements
Education
- High School Diploma, General Educational Development (G.E.D.), or equivalent required.
Experience
- Minimum of 2 years' experience in healthcare setting, researching patient concerns, including general knowledge of insurance billing required.
- Minimum of 1 year experience in a call center preferred.
License/Certifications
- Requires the ability to provide transportation to other campus locations within a reasonable timeframe.
Skills/Knowledge/Abilities
- Strong computer skills.
- Must provide job specific training to all new Patient Account Representatives.
- Ability to provide ongoing training to team.
- Ability to monitor and document employee production.
- Must have strong communication skills, both verbal and written.
- Ability to work individually or as part of a team and backup coverage for team.
- Will look for ways to improve process, procedure and workflows.
- Must have complete understanding of all aspects of the Revenue Cycle.
Physical Requirements
Weight Demands
- Light Work - Exerting up to 20 pounds of force
Physical Activity
- Occasionally Performed (1%-33%):
- Balancing
- Climbing
- Carrying
- Crawling
- Crouching
- Distinguish colors
- Kneeling
- Lifting
- Pulling/Pushing
- Reaching
- Standing
- Stooping/bending
- Twisting
- Walking
- Frequently Performed (34%-66%):
- Hearing
- Repetitive Motions
- Seeing/visual
- Speaking/talking
- Constantly Performed (67%-100%):
- Fingering/Touching
- Grasping
- Keyboarding/typing
- Sitting
Job Hazards
- Not Related:
- Biological agents (primary air born & blood borne viruses) (Jobs with Patient contact) (BBF)
- Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment)
- Equipment/Machinery/Tools
- Explosives (pressurized gas)
- Electrical Shock/Static
- Radiation Alpha, Beta and Gamma (particles such as X-Ray, Cat Scan, Gamma Knife, etc)
- Radiation Non-Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
- Rare (1%-33%):
- Chemical agents (Toxic, Corrosive, Flammable, Latex)
- Mechanical moving parts/vibrations
About Methodist:
Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa, more than 30 clinic locations, a nursing and allied health college, and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891, service to our communities has been a top priority. Financial assistance, health education, outreach to our diverse communities and populations, and other community benefit activities have always been central to our mission.
Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law.
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