Expected salary range: $72,000-$78,000/yearly

The Senior Human Resources Generalist (HR Gen 3) is a key position within the Employee Support Center’s (ESC) Field HR Section. The ESC is a 24/7/365 support operation that provides HR and Compliance related assistance to employees. The ESC assists employees through a variety of methods (phone, email, text, in-person), but operates primarily in a call center (remote) environment. When not answering support tickets, the ESC is divided into two sections Corporate HR and Field HR.

The Corporate HR section primarily focuses on tasks/activities that are compliance based/corporate in nature. These tasks are typically more frequent, shorter in duration (more transactional) activities. Some examples include (but not limited to) employee onboarding, new hire orientation, HR lifeguard program, compliance reporting, employee classification, status changes, policy management (handbook), compensation analysis, and other HR-related projects (TRUE GENERALISTS).

The Field HR section primarily focuses on developing relationships with field managers and departments leaders to deliver HR initiatives/activities across the organization. Some examples include (but not limited to) employee relations (including investigations), field-based trainings, performance management, compliance/labor postings, exit interviews, and other HR-related projects.

This is not your typical HR environment and employees must be willing to champion our culture and roll up their sleeves to support our employees and our mission. The five main objectives of this position are (1) to ensure the company maintains HR & reporting compliance with all applicable laws (federal, state, local, Government Contracting, etc.), (2) to provide culturally appropriate HR support to employees and managers, (3) to conduct employee relations activities (primarily investigations) that are legal, ethical, and culturally appropriate, (4) to partner with business leaders in developing strategies to achieve business objectives, and (5) to be a cultural ambassador of our CREST Values (Commitment, Respect, Entrepreneurial Spirit, Strength, & Team).

Duties and Responsibilities/Essential Functions

To perform this job successfully, an individual must perform each essential duty and responsibility satisfactorily. This position works under both direct and limited supervision at times. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

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  Works in the Employee Support Center (ESC) and performs a variety of HR Generalist tasks to resolve simple to complex employee issues.
• Handles employment-related inquiries from applicants, employees, and supervisors; handles complex and/or sensitive matters.
• Provides onboarding support to new hires (HR Lifeguard program); ensures completion of all required onboarding tasks and helps employees understand and fit into our culture. May own a section of the onboarding process.
• Provides Tier 1, 2, & some 3-level support by assisting employees with a variety of HR-related issues; offers solutions that are timely, accurate, and culturally appropriate.
• Provides support to HR functional leads that varies in time, scope, HR discipline, and skill-level.
• Assists employees in completing security clearance paperwork with a focus on accuracy and timeliness.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Consistently uses work assignments and feedback to grow and develop HR skills and competencies.
• Designs and delivers employee training and development initiatives in collaboration with organizational leaders.
• Handles employee relations issues and conducts investigations as assigned.
• Tracks and reports HR-related metrics weekly (or as needed); metrics used to improve cultural and business outcomes.
• Leads specific HR-related projects (medium/high impact) as assigned, researching, progressing, and coordinating projects and making recommendations for future action.
• Participates in annual benefit renewals and open enrollment processes in coordination with corporate directives. Counsels employees on intermediate benefit related issues and enrollments.
• Supports, communicates, reinforces, and upholds the mission, CREST values, and culture of the organization.
• Supports other projects and performs duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Specifications

• Must be able to handle ambiguity, changing priorities, and periods of high levels of stress.
• Results driven with a focus on accomplishing team goals first and individual goals second (must be good teammate).
• Must be able lead programs, projects, and HR staff members.
• Must be able to build relationships across departmental boundaries.
• Must have the ability to give and receive feedback professionally and use it as a valuable tool for improvement.

• Confidentiality complaint.

• Demonstrated global & cultural awareness.
• Proven experience with operating computers and necessary technology to complete tasks in a remote environment with demonstrated proficiency and technical aptitude in using Microsoft products (Excel, Outlook, Word, etc.).
• Ability to clearly explain company benefit plans to new hires and current employees.
• Experience with multiple HRIS; experience with UKG is preferred.
• Must possess excellent organizational skills.
• Must be approachable and helpful.
• Possess strong critical thinking skills along with good ethical judgement.

Supervisory Responsibility

This position has no supervisory responsibilities but does provide mentorship to junior HR employees.

Work Environment

This job operates remotely (from home) but does travel to field locations occasionally. This role routinely uses standard office equipment such as laptop computers, smartphones, and presentation materials. There is an expectation of clear communication in English both written and orally.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Ability to twist, turn, bend, lift, kneel, climb, and stand. Occasional lifting up to 25 lbs. may occur.

Position Type/Expected Hours of Work

This is a full-time position based remotely. The work hours will be discussed and agreed upon but are subject to change based on the needs of the business. This incumbent must be flexible and able to work varying schedules typically between 7 am – 10 pm (EST) M-F, and weekends as needed. However, due to the nature of our work, all employees must be available 24/7/365 as needed. Ability to work flexible hours including nights, holidays, and weekends is required based on needs.

Travel

This position requires travel as needed, sometimes frequently, including site visits and supporting new business.

Required Education and Experience

• Bachelor’s degree in Human Resources or Business Administration (or closely related discipline) required
• 6+ years’ progressive Human Resources experience, to include:
  • Experience with HR Services, HR Administration, HRIS, and Analytics.
  • Conducting workplace investigations and handling progressive discipline.
  • Experience in policy management, HR reporting and compliance, and employment law.
• Experience in government contracting, manufacturing, logistics, or operations is desired.
• Previous service center experience is desired.
• Experience with benefit administration is required.
• Bilingual (Spanish/English) is plus.
• Strong preference for someone who lives in either the McAllen, TX or El Paso, TX area

Work Authorization/Security Clearance

• Must be authorized to work in the U.S.
• Must be able to travel within the Continental United States (CONUS).
• Must pass a drug test, motor vehicle record check, and a background check (including credit check).
• Must be able to pass additional government background investigations required to access our sites.
• Must possess a valid driver's license. Have/maintain a clean driving record.

AAP/EEO Statement

Deployed Resources, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.