Senior Desktop Support and Services Specialist (Corporate Information Systems Department)
25 Amica Way
Lincoln, RI 02865

Want to turn your IT expertise into customer solutions?
The feeling is mutual.

Amica is seeking a Senior/Lead Desktop Support and Services Specialist who will configure, install and provide user support for all company owned computer hardware and software. This position will have a focus on automation and streamlining processes throughout the department.

The ideal candidate would be a full SCCM administrator having experience in the following areas:

• Building query collections.
• Able to create packages, applications and deployments.
• Packaging and deploying security updates.
• Creating and managing an operating system task sequence.
• Able to create or configure a WIM, driver packages and BIOS updates.
• Responsible for keeping all clients healthy and maintain the infrastructure.
• A focus on automation and experience with command line, powershell, SQL and WQL.
• Knowledge of WMI and active directory.

This position requires onsite work 5 days a week for the first 4 months of employment, then will be allowed 1 work from home day.

Responsibilities:

• Advise users in the proper usage of personal computer products based on company approved guidelines and act as a technical resource to support the Help Desk, CIS staff and other corporate entities for PC hardware and software.
• Configure, install, and/or upgrade new and existing personal/laptop computer hardware and software.
• Accessing and streamlining processes within the team.
• Being able to automate processes and procedures via scripting methods. (Powershell, SQL, batch files)
• Supporting virtual desktops and DaaS for our end user community.
• Perform appropriate PC repairs and, when warranted, place service calls and follow through on repairs of computer equipment.
• Prepare home grown and off-the-shelf software products for distribution to selected desktops throughout the Amica Network. This includes establishing implementation plans to meet the needs of the business.
• Competent to work at the highest technical level in multiple capacities in the Desktop Support and Services Team.
• May interact with vendors to resolve computer hardware and software problems.
• Administer and enforce hardware and software compliance.
• Interact with appropriate areas to identify and evaluate software and hardware compatibility issues.
• Assist the user community, as needed, in the development of solutions using appropriate PC office productivity tools.
• Assist in the determination of hardware needs of the user community.
• Give effective mentoring and guidance to other IT development personnel and may assist in developing standards for Desktop Support functions.

Qualifications:

• 7 years SCCM administration
• 4+ years with deploying / packaging via SCCM for deployments
• 4+ years setting up and deploying desktop and laptop driver packages in SCCM
• 3+ years using and writing powershell scripts
• 3+ years with Asset management (including assigning Used bys, lifecycle management, inventory management)
• 4+ years using Remedy platform (including CMDB, Work Requests, Incident management)
• 3+ years’ experience for a 5,000+ desktop / laptop support on an enterprise level
• 2+ years of installing licensed and non-licensed software using SCCM or via script
• 5+ years of desktop and laptop break-fix
• Experience using Hyper-V
• Heavy experience using Active Directory
• Experience writing SQL queries
• Great communication skills
• Come on-site daily
• Self-starter
• Good organizational skills

Preferred Experience:

• Jamf MDM experience (MACs management) (Intermediate level)
• Intune / Auto Pilot (intermediate level)
• O365 experience
• iPhone and iPad experience (Intermediate level)
• Jira board experience (beginner level)
• MAC support and or Apple certified

Perks and Benefits:

• Paid vacation, holidays and sick day
• Competitive salaries and exceptional benefits
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Student Loan Repayment and Tuition Reimbursement programs
• Fitness and wellness reimbursement
• Generous retirement benefits
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.