APGFCU – Your Community Credit Union! For over 80 years, APGFCU has shared our financial experience and provided valuable products and services to build stability and financial independence, one member at a time. We are looking for those who want to join this movement and become a part of a growing organization. We offer competitive pay and great benefits.

Summary:

Under the direction of the Assistant Vice President of the Security / Fraud Department, performs a variety of duties involving reviewing internal and external alerts for suspicious activity, researching case documentation, assisting members with fraud claims related to new accounts, ATM/Visa, ACH, Share Drafts and the like including research for submission to the corporate insurance carrier. Monitor suspicious persons/vehicles/packages and address any immediate security concerns. Conducts investigations according to established guidelines and addresses any reports suspected suspicious activity to proper authorities. Serves as a liaison to local, state and federal authorized on security / fraud related matters.

Essential Duties and Responsibilities:

Security Activities:

• Includes all responsibilities of Fraud Investigator I and the following:
• Second point of contact for responding to the Security Hotline.
• Review suspicious calls and web chats as appropriate to determine facts pertaining to the situation and make time sensitive decisions to mitigate risk.
• Review surveillance footage of suspicious persons/vehicles/packages as appropriate to determine facts pertaining to the situation.
• Review bank wires requiring security review in an effort to determine if member may be involved in a scam and make time sensitive decisions. For bank wires over $100,000 provide recommendation to senior security personnel for final approval.
• Review and analyze potential risk activity from various external and internal fraud detection and prevention reports (such as Online Banking Fraud detection vendor alerts, external Maryland Association for Bank Security (MABS) alerts) to make time sensitive decisions that mitigate risk.
• Research cardholder dispute greater than $1,000 to determine facts pertaining to dispute and make time sensitive decisions to mitigate risk.
• Process and submit Notices of Loss to the Credit Union’s insurance company for fraud losses, when needed.
• Investigate suspicious account and loan applications, new account fraud, loan fraud, check fraud, ACH fraud, ID theft, deceased member fraud, and other unauthorized or suspicious account activity, and uses software to track cases. Works cooperatively with other departments.
• Recognize, investigate and report suspected Elder Financial Exploitation to proper authorities.
• Make inquiries to branches and to other financial institutions regarding suspect fraud accounts and known fraud suspects, taking timely action to close potential risk accounts, and to submit Suspicious Activity Reports (SAR’s) as required.
• Maintain the integrity of U.S. currency by tracking suspected counterfeit bills that have been surrendered to the United States Secret Service for review.
• Monitor accounts and coordinate with internal departments to ensure funds due the credit union are properly recorded and collected.
• Conduct investigations into member-related criminal and civil incidents of alleged perpetrated acts of fraud.
• Obtain and properly preserve evidence and collection information required for prosecution, and support other departments in filing insurance claims.
• Use sound investigative practices to identify the person(s) responsible, and to recover monetary losses incurred by the Credit Union, including recommendations of civil or criminal prosecution.
• Collaborate and consult with internal departments (e.g. ATMs; Credit Cards; Branch Operations) to identify fraud, suspicious disputes, or member/staff discrepancies
• Act as back-up for Investigator III.

Documentation & Reporting:

• Evaluate and ensure the accuracy and adequacy of case files for potential criminal charges, conforming to the requirements for prosecution and litigation.
• Prepare and file policy reports, and communicate with law enforcement throughout the investigation.
• Maintain department logs and statistics, providing standard reports as scheduled and ad hoc reports as needed.

Confidentiality: Always safeguard and treat as confidential all information acquired in the performance of duties; never discloses information to anyone except as necessary in the course of normal business activities for the credit union; never uses any information obtained in a manner adverse to the interest of the credit union and its members.

Professional Development: Remain current and be knowledgeable of all aspects of local, state and federal criminal laws that may affect the credit union.

Other: Performs other related duties as assigned.

Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).

Qualifications:

EDUCATION: Minimum of Associate’s degree in a related field from a two-year accredited college is preferred.

EXPERIENCE: Three plus years related experience in a bank/credit union position in security/fraud surveillance or investigation, or at least five years of experience in bank/credit union investigation in lieu of the education.

KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of current local, state and federal criminal laws and cyber security protocols related to financial institutions. Working knowledge of various state and federal laws and regulations pertaining to evidence. Ability to prioritize, negotiate and meet deadlines: must be detail and numbers oriented. Must be proficient in Microsoft applications and security systems in a Windows environment. Must become and remain proficient with software systems applicable to the credit union to include, but not limited to, core system software and enterprise call recording software. Requires excellent oral and written communication skills, human relations, public relations, and organization skills. Must be able to appropriately handle information and situations of a sensitive and confidential nature. Must have the ability to work independently toward strategic business results and be part of a team. Requires the ability to handle multiple priorities in a fast-paced environment, with detail orientation. Understand and follow standard operating procedures to perform duties in a professional manner. Make independent decisions using sound judgment to comply with policy and procedures. Produces accurate and grammatically correct reports in a timely manner. Adept at gathering information via traditional investigative methods as well as via electronic methods, including internal software applications and systems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. While performing the duties for this job will have exposure to inside/outside weather conditions and is occasionally exposed to wet and/or humid conditions, extreme heat and cold.

TRAVEL: Vehicle required. Position requires travel to various branch and offsite locations.

HOURS: Hours may vary; may require night and weekends as caseload dictates.

APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status.

APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.