Seasonal Customer Service Specialist Job at Beam Living (A Blackstone Portfolio Company)
Beam Living (A Blackstone Portfolio Company) New York, NY 10009
Position: Seasonal Resident Services Specialist
Beam Living, a Blackstone portfolio company, is a vertically integrated Real Estate management company that creates, manages, and supports communities throughout New York City.
We are focused on being both
a great place to work and to live. We are part of a very competitive NYC residential real estate market and need a very talented team to deliver on our promises to residents and to
communicate to the world why they should live in our communities.
We are looking for someone to join our Resident Services Team in the role of
Resident Services Specialist. If you are interested in in delivering compassionate, understanding customer service and executing actions that will actually solve problems as we take care of our residents today and reshape communities to attract the resident of the future, then maybe you should join us.
Please note the ability to work weekends is required for this role.
Only read further if you are:
- Nice
- Humble
- Honest
- Relentless
- Someone who cares about building a great place for people to live and work.
You should be:
- A passionate team player who believes in helping others win.
- A communicator who can clearly and effectively correspond with teammates and residents.
- A hero (to residents) who enjoys the challenge of solving complex problems. Really complex problems.
- A storyteller who understands how to effectively communicate to all audiences using all methods of communication available.
- An executor who is passionately committed to excellence and will relentlessly pursue the team’s goals.
- Gumby. Things change.
What you will do:
- Be a team player that wants to see others succeed.
- Represent the company as the point person for all resident communication, handling a high volume of phone calls, emails and chats.
- Serve as an example of excellent customer service, delivering on our core value to “Leave people happier than we found them.”
- Provide residents with solutions, using a number of applications to address a wide variety of issues.
What you should have:
- Fanatical discipline and a relentless desire to do what needs to be done.
- A bold desire to get things done, making sure we are delivering on our promises.
- Strong understanding of customer service. Hospitality experience is a plus.
- An ability to follow processes that will deliver in a high volume, fast paced, environment, without compromising work quality.
- A love for doing what others won’t and solving very difficult problems.
- A desire to grow and take on ever increasing responsibility.
- Ability to work weekends (required).
What we offer:
We know that if we take care of our team everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go. We don’t have any “best place to work” awards, but that will change soon. Just watch.
Competitive pay that is commensurate with relevant experience ($20.00 per hour) and a full slate of benefits that even includes things like paid parental leave.
If any of that sounds interesting, then maybe we are a fit. Life is too short to work with people you don’t like. So, whatever you do, don’t make that mistake.
A few of the people you will work with:
Heaven
Siobhan
City Life Just Got Happier
Beam Living believes that diversity and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to bring your whole self to work, which is why
Beam Celebrates
how diversity contributes to a welcoming inclusive environment where everyone belongs.
To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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