The Company
Softdocs is committed to revolutionizing the education sector as a remote enterprise Software as a Service (SaaS) company by serving K-12 and Higher Education academic institutions through its enterprise content management (ECM) platform, Etrieve. Our mission is to eliminate technology barriers so schools can transform students’ lives. We are passionate about bridging the disparity gap in education and have a 24 year track record in democratizing educational equity through our vision to build a world without inefficiencies, and company values – authenticity, collaboration, curiosity, grit, and inclusivity.
Role and Expectations
The Scrum Master serves, supports, and coaches one or more Agile Scrum team(s) by ensuring clear communication, removal of impediments, and helping the team reach its goal. The Scrum Master will facilitate team productivity by evaluating performance over time, calibrating practices to maximize team output, removing impediments that may obstruct the pursuit of the team's goals, coaching using Agile best practices, and improving team maturity, all while preserving flexibility and ability to rapidly respond to changes on the team.
This role will report to the Release Train Engineer (RTE) and will focus on value, flow, quality, accountability, predictability, and driving continuous improvement of teams as well as participating in Softdocs’s Scrum Community of Practice. This role will work closely with the Product Owner and Team Lead to coordinate sprint work and requirements, communicate across dependent teams and stakeholders, and deliver value to customers.
Responsibilities
Role and Expectations
The Scrum Master serves, supports, and coaches one or more Agile Scrum team(s) by ensuring clear communication, removal of impediments, and helping the team reach its goal. The Scrum Master will facilitate team productivity by evaluating performance over time, calibrating practices to maximize team output, removing impediments that may obstruct the pursuit of the team's goals, coaching using Agile best practices, and improving team maturity, all while preserving flexibility and ability to rapidly respond to changes on the team.
This role will report to the Release Train Engineer (RTE) and will focus on value, flow, quality, accountability, predictability, and driving continuous improvement of teams as well as participating in Softdocs’s Scrum Community of Practice. This role will work closely with the Product Owner and Team Lead to coordinate sprint work and requirements, communicate across dependent teams and stakeholders, and deliver value to customers.
Responsibilities
Facilitate team scrum activities. This includes:
- Schedule and facilitate daily standups, sprint retrospective, sprint planning, grooming, sprint review ceremonies, etc.
- Help determine and maintain team’s working agreement, capacity, and velocity.
- Work with the Product Owner to ensure that the team's backlog is well groomed and actionable based on the team’s Definition of Ready, including acceptance criteria, non-functional requirements, and appropriate artifacts such as wireframes, mockups, user activity diagrams, etc.
- Work with Product Owner and Team Lead to clarify priority of items in the sprint backlog.
- Work with team to drive all stories in the sprint backlog to the team’s Definition of Done.
- Utilize team feedback and metrics (velocity, carryover, value delivery, unplanned work, team health, etc.) to identify areas of opportunity and work with team to continuously improve.
- Proactively escalate issues of concern or risk related to deliverables and dependencies, and work with Stakeholders and Development Managers to address or mitigate such issues.
- Coach the team to improve collaboration and self-organization.
- Perform this role for multiple teams, focused on the successful processes and outcomes related to those teams.
Help shape Softdocs’s Scrum Community of Practice. This includes:
- Coordinate dependency delivery from other teams to ensure the overall successful delivery of product features and the Agile Release Train program.
- Assist the Release Train Engineer to build a reporting strategy that enhances collaboration and gives leadership a view of overall initiative health.
- Help define, standardize, and set consistent processes throughout the Scrum organization.
Qualifications
- 2+ years progressive work-related experience for enterprise Software as a Service (SaaS) organizations with demonstrated proficiency in multiple disciplines / technologies / processes related to the position.
- 3+ years of Scrum Master experience for software development teams.
- Current Scrum Master certification.
- Demonstrated ability to instill Agile values and make teams productive, at any level of maturity.
- Demonstrated effective verbal and written communication skills for the purpose of providing and explaining technical and project related information to clients, vendors, stakeholders, and team.
- Ability to easily build new relationships and proactively establish a variety of contacts across the organization.
- Ability to work in multi-disciplinary, multi-cultural teams.
- Engineering, Product Management or Product Design experience, especially in an Agile environment.
- Experience with Azure DevOps (or similar Agile tracking tools).
- Experience with SAFe a plus.
What We Offer
- Remote Position – this role is 100% remote!
- Direct Access to our CEO – direct access to ask our CEO anything starting day 1!
- Benefits – Medical (PPO & HDHP w/ HSA and FSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
- Remote Work Office Set Up – we give you a stipend to purchase the laptop you would like and supporting equipment you need to do your best work!
- Flexibility – set your work hours while cognizant of taking ownership of supporting and successfully coaching one or more Agile Scrum Team(s)
- Professional Development – you will work directly with the Release Train Engineer, Product Owner, and Team Lead and have opportunities to excel professionally and personally
- Mentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
- People First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Authenticity is one of our core values!
- Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ years
- Inclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetings
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