Helping People. Changing Lives. Connecting people to their communities, Tri-CAP’s Public Transit provides safe, dependable, affordable and courteous transportation services for the general public in rural Benton, Mille Lacs, Morrison, Sherburne, and Stearns Counties.

We are looking for enthusiastic and caring individuals who are committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude. We have full-time (40 hours/week) openings. Worksite location flexible with potential for hybrid option. We provide comprehensive training!
*Starting wage is $18.88-$20.77 per hour and we offer EXCELLENT benefits including holidays, vacation, health, dental, life, and retirement savings plan!

Responsibilities include:
*Answer incoming calls from customers, providing excellent customer service
*Schedule rides and assign to appropriate bus routes using navigation software for both public transit and volunteer driver programs
*Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiencies and customer service
*Monitor routes and work with drivers to make any changes for efficiency and quality service
*Complete data reporting for rides and billing requirements

Qualifications:
*Associate’s degree in business/ related field and three years of relevant administrative experience, OR combination of five years education/experience
*Excellent verbal communication skills and customer service skills
*Highly proficient with Windows office products
*Ability to maintain concentration in a multi-person office setting with frequent interruptions
*Highly organized, attention to detail, analytical thinking skills
*Must have availability Monday-Friday 6am-6pm, and rotational Saturdays
*Familiar with navigation/mapping technology, preferred
*Experience in scheduling/dispatch, preferred
*Bi-lingual, preferred

For application materials
For application materials, call 320-251-1612, email us, or apply online at www.tricap.org. Positions are open until filled.

The mission of Tri-CAP is to enhance and expand opportunities for the economic and social well-being of our residents and our communities.

Job Type: Full-time

Pay: $18.88 - $20.77 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Education:

• Associate (Preferred)

Experience:

• relevant administrative support: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• computer/Windows office: 3 years (Preferred)
• Dispatching: 1 year (Preferred)

Work Location: One location

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