Scheduling Analyst I/II Job at Boardwalk Pipelines
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We are currently looking for a Scheduling Analyst I/II for our Houston, TX/ Owensboro, KY office.
POSITION DESCRIPTION:
Boardwalk customer services Scheduling Analysts are responsible for providing front-line support to Boardwalk’s external customers and internal customers related to capacity release, nominations, confirmations, scheduling, allocations, and imbalances and to enhance customer satisfaction and loyalty. The team is also key in identifying and implementing improvements to the gas management systems so that these systems meet Boardwalk’s business requirements as well as internal and external customer needs.
Responsibilities include but are not limited to:
- Pipeline Scheduling and Customer Service - Support and oversee customer activities associated with nominations, confirmations, scheduling, and path balancing
- Back Up Responsibilities – Participate in a rotation that includes both regular office hours and after-hours coverage during the weeks, and on-call duties as needed for holidays/weekends.
- Customer Service – Analyze customer activity against contractual and pipeline operational limitations; communicate any information critical to customer decisions; schedule the pipeline within contractual and operational parameters, provide gas management system training and support and answer customer and operator questions; Scheduling analyst will be assigned customers that are easier to manage initially - they will progress to more difficult and larger customers as they develop knowledge and experience
- Confirmations/PDA Maintenance – Perform Confirmations at assigned locations and ensure that all non-Oba locations have a valid PDA or correctly follow the default tariff allocation
- Imbalance Management – Monitor and proactively manage shipper, location and OBA imbalances in cooperation with Gas Control, and contact appropriate shippers and operators to minimize imbalances
- Work in teams to develop and participate in plans to identify and implement improvements to the Internet Website so that it meets internal and external customer needs; Test system defects/enhancements as assigned
- Comply with federal regulations, industry standards, tariff provisions, company policy, BWP FERC Regulatory Compliance Plan and Sarbanes Oxley Compliance Plan
- Negotiate with customers, external or internal, to develop solutions or recommend services to resolve nomination, scheduling, and imbalance issues
- Utilize available resources to achieve objectives efficiently
- Establish and maintain effective relationships with customers to address customer priorities and gain first-hand knowledge of customers’ business needs to maximize customer satisfaction and loyalty and to help develop and introduce service enhancements
- Strong organizational and interpersonal skills
- Ability to work well with peers and customers
- Ability to work under stress and meet deadlines
- Working knowledge of MS Word and Excel
- Strong analytical skills
- Ability to multi-task and set appropriate priorities
- General knowledge of Quantium
- Working experience in the natural gas industry
- Bachelor’s degree in business, engineering, or accounting
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