Scheduler/Operator

Join an amazing global healthcare organization!

Excellent compensation package!

Requisition #: 518368

Location:

802 Landmark Drive

Suite 120

Glen Burnie, MD 21061

Shift:

Part Time ( 39 hours)

Day Shift

Non-Exempt, Pay Grade E1

Position Summary:

This is a scheduler/operator staff position with responsibility for answering of both inbound and outbound calls. Serves patients by answering inquires; questions and provides accurate information. ENTAA Care a practice pod of Johns Hopkins Regional Physicians LLC.

Reports to the Operations Manager.

Education:

Minimum of a high school diploma or GED required.

Work Experience:

Minimum of one year’s experience in a call center setting; preferably in a health care setting.

Knowledge/Skills:

• Applicant must be highly motivated and have the ability to work independently in a fast-paced office with strong interpersonal skills and with a friendly and empathic manner.

• Experience with computerized EMR (electronic medical records) systems highly desirable; familiarity with use of computers required.

• Excellent oral and written communication skills, with the ability to communicate with staff, physicians, Howard County General Hospital departments, patients, families and outside agencies in such a manner as to gain their confidence and secure their cooperation and respect.

• High level of patience, tolerance, and tact in order to deal effectively with people and time pressures.

• Professional demeanor, attitude and appearance.

• Initiative and assertiveness in dealing with problems.

• Knowledge of operator tasks, clinic policies/procedures and paperwork.

• Knowledge of use of office equipment including phone, computer, and scanner.

• Knowledge of customer service concepts and techniques.

• Reliable transportation.

• Flexible to changing demands.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.