PROCEDURE SCHEDULER

REPORTS TO: PROCEDURE SCHEDULING TEAM LEAD

RESPONSIBLE AND ACCOUNTABLE FOR:

• Scheduling of GI surgical procedures
• Precertification of procedures as determined by insurance
• Scheduling procedures with hospital scheduling department
• Knowledge of specific insurance requirements
• Types complete information in the computer under the appropriate physician’s schedule
• Assembles appropriate facility procedure packet and consent.
• Instructs patient on preparation for procedure
• Supplies patient with teaching materials and brochure
• Completing tasks timely, completely and correctly
• Documents all information completely and thoroughly in patient’s chart
• Makes every effort to remain a flexible, cooperative and supportive member of the CGI office staff
• Acts as a liaison between the provider and the patient
• Maintains friendly open lines of communication between CGI and TEC

REQUIREMENTS AND EXPERIENCE

• Minimum of two (2) years previous office experience, preferably with scheduling experience
• Participation in ongoing continuing education
• Good reading comprehension, legible and accurate handwriting, able to clearly communicate with patients, CGI, and other facilities
• Able to deal compassionately, professionally, and courteously with patients, their families, physicians and fellow CGI staff

TYPICAL PHYSICAL AND MENTAL DEMANDS:

• Full range of body motion, including manual and finger dexterity and eye-hand coordination
• Bending, lifting and carrying
• Extensive periods of sitting
• Normal color perception and corrected visual acuity and hearing to normal range
• Involvement with management, physicians, staff, and patients and their families

TYPICAL WORKING CONDITIONS:

• Clean environment in a gastroenterology physician’s office
• Potential exposure to communicable diseases

DUTIES AND TASKS INCLUDE BUT ARE NOT LIMITED TO:

• Keeps all patient information, practice information and staff information confidential
• Performs routine work under general supervision
• Follows established procedures, referring all new or unusual questions/concerns to the team lead and/or site supervisor
• Acts as patient advocate, ensuring a setting that protects the rights of the patient and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety or dignity
• Demonstrates knowledge of OSHA, Code Blue, Fire Safety measures
• Maintains knowledge of, and complies with, established policies and procedures
• Attends all required meetings

PROCEDURE SCHEDULING:

• Calls patients and schedules procedures in a timely manner
• Notifies hospital scheduling for procedure time confirmation
• Types information in the computer under the appropriate physician’s schedule.
• Instructs patient on preparation for procedure
• Supplies patient with teaching materials and brochures
• Documents all information in patient’s chart (If it’s not documented……it’s not done.)
• Assembles appropriate facility or hospital packet and consent
• Delivers the chart to precertification department in a timely manner being especially aware of timing for “urgent” or “add-on” procedures or immediate changes in the schedule

JUDGEMENT AND DECISION MAKING:

• Demonstrates good judgement and reasoning when investigating and solving problems
• Seeks guidance and direction in the performance of responsibilities and duties

RELATIONSHIP WITH OTHERS:

• Maintains cooperative working relationships with all CGI staff and providers
• Promotes a high degree of morale and positivity within the office, including cooperation, communication, and coordination between this job and other CGI jobs
• Demonstrates ability to tactfully and calmly handle difficult situations

PLANNING AND TIME UTILIZATION:

• Consistently shows ability to recognize and deal with priorities.

INITIATIVE:

• Performs all duties in an independent manner with minimal direction and supervision
• Recognizes and performs duties which need to be performed, although not directly assigned.

ATTENDANCE AND RELIABILITY:

• Does not abuse or take advantage of sick time
• Regular attendance is a necessity
• Reports to work as scheduled and is able to complete all functions of job
• Always provides proper notification and advance notice of absences
• Reports to work, is at the assigned location, and ready to work at proper start time
• Returns from 30-minute lunch on time

OTHER:

• Maintains a well-groomed appropriate appearance
• Maintains a clean, well-kept work area
• Maintains a continuing education record
• Performs other duties as required by the team lead and site supervisor

*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. In addition, a drug screen will be required. TB testing will also be required for all patient-facing roles.

EEO Statement

At US Digestive Health, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. US Digestive Health is committed to assuring equal employment opportunities to all employees and applicants.

US Digestive Health is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Healthcare setting:

• Medical office

Medical specialties:

• Gastroenterology

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Norristown, PA 19401: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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