About us:

We empower relationships and deliver excitement in everything we do.

Our team at WHP delivers dependable, creative, speedy, and cost-effective marketing materials through our solution-focused ideals, group integrity, and enthusiastic product mastery. With the ease of the customer experience in mind, management's commitment to individual and company growth, and the team’s detailed project execution and considerate work environment, we make a positive impact in our customer and supplier partnerships.

What we do:

We work with all different businesses to amplify their brands along with their products and services so they can reach their unique customers wherever they are. Our innovative ideas, inspiring content and integrated design campaigns flourish in all media channels.

We believe producing outstanding work comes from the ability to discern how a company’s customers feel and behave. Our creative strategy to creating effective design work is built upon our ability to put ourselves in your customers’ shoes and dig to uncover their world what makes them tick.

What we are looking for:

We are looking for an ambitious and highly motivated Sales Support Specialist to join our growing team. The Sales Support Specialist is responsible for providing support to the sales team, sales manager and customers during the sales process. You need to be organized, efficient, and work well in a fast-pace, timely manner. Great customer service and teamwork is essential for this position.

Job Duties:

• Handle incoming customer requests for the sales team
• Order Fulfillment for warehoused goods
• Input deals in CRM
• Handle minor order issues for the sales team
  
• Monitor Live Chats from the WHP website, and assign to the appropriate representative
• Assign incoming WebCarts/Contact Requests
• Schedule sales meetings, assist with meeting set up and transcribe meeting minutes
  
• Back up to Account Associate
  
• Assist Account Managers/ Sales Manager with any projects pertaining to data clean up

Desired Skills and Experience

• Excellent customer service and client relationship skills
• Advanced communication skills
• Strong presentation skills with effective verbal and written communication abilities
• Exceptional time management, prioritization and organizational skills
• Attention to detail with problem solving skills

Job Skills and Traits

• Quick learner
• Self-motivator
  
• Relationship Builder
  
• Customer Focused
  
• Creative Thinker
  
• Solutions Provider
  
• Team Player
• Organized Multi-tasker
• Extreme Attention to Detail
• Easily adapts to new challenges and tasks

Requirements

• At least 1 year experience in an office setting
• Typing above 45 WPM
• Gmail proficiency
• Intermediate to high level of computer/programs proficiency