TCC Wireless is one of largest T-Mobile premium retail partners in the nation. We are seeking enthusiastic and friendly Mobile Experts to join our growing team. Essential Responsibilities:
Offer consultative sales and service on the sales floor during retail hours (including days, nights, weekends & holidays)
Maintain the visual appearance and cleanliness of the store
Cash, credit card and other payment media handling
Paperwork Security Management: CPNI, PII, PSCI
Keep abreast of the rapidly evolving T-Mobile technology.
Create an environment for discovery in your store that sparks new ideas for using mobile communications
Build customer confidence by making the store experience interactive, engaging and reassuring
Develop positive customer relationships
Cultivate long-term customer relationships
Maximize customer experience by offering solutions as opposed to pushing products
Make the most effective use of store displays and interactive devices for each of your customers
Other Duties may be assigned.
ACCOUNTABILITES AND PERFORMANCE MEASURES:
Candidate must achieve sales goals and new account acquisition targets as assigned by Management
Preferred Knowledge, skills and abilities :
Previous retail or customer service-oriented experience.
Stellar problem-solving skills.
Availability for flexible scheduling including days, nights, weekends and Holidays
Reliable and punctual attendance is a MUST
Ability to listen carefully and actively.
Interpersonal and communication skills that enable customers to feel comfortable with our products, features, plans, and services
Basic computer skills.
Aptitude for sensing and responding to the range of shopping types.
High School Diploma or GED required
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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