RWA Program Analyst

Description

Selection Criteria

• Master’s degree with 5 years of relevant experience or equivalent combination of education and experience in one or more of the following fields: Conflict Resolution, Organization Behavior, Human Resources Development, or other social sciences preferred.
• Thorough understanding of the guiding principles and operation of an Organizational Ombuds, familiarity with the Respectful Workplace Advisors program, and good working understanding of the elements of integrated conflict management systems.
• Experience in identifying data sources, interpreting data, visualizing data, and performing analyses for the purpose of problem solving and identification of trends.
• Experience with annual report writing and data analysis.
• Experiences coaching individuals and groups though sensitive matters.
• Experience in the preparation and facilitation of training activities, ideally in the field of conflict resolution.
• Effective time management and administrative skills (excel, ppt, word online survey and training tools), with ability to adapt to changing business needs, and willingness to learn new skills and be able to take on additional responsibility.
• Excellent judgment, tact and a high level of discretion in dealing with confidential and sensitive matters.
• Strong interpersonal skills and respect for different points of view in a multi-cultural environment.
• Positive and client-service attitude, initiative, reliability, resourcefulness and follow-through on team priorities.
• Dedicated team player with excellent organizational skills, ability to prioritize assignments when working on multiple assignments, and to deliver high quality work under pressure and tight deadlines, with minimum supervision.

• Effective WBG staff demonstrate personal leadership and commitment to the WBG’s values and mission.They take initiative, and are persistent in their drive for results. They seek opportunities to improve and find innovative solutions, where appropriate to problems. They inspire and encourage others to have a positive attitude and impact, are able to adapt to changing circumstances, and are willing to be bold to increase the Bank’s Group’s effectiveness.
• Grade-level description: Applies critical thinking to current approaches, identifies areas for

• Considers own behavior in context of WBG's values and mission and recognizes impact one has on others. Operates in ambiguity and changing needs and supports others to do the same.

• Effective WBG staff set high standards and challenging goals, and measure impact. They address the needs and challenges of internal and external clients, while also keeping the goal of “reducing poverty” and “increasing prosperity” as the ultimate objective. They hold themselves accountable and take personal ownership for identifying and managing risks and delivering evidence-based results that are financially, environmentally and socially sustainable and have development impact.
• Grade-level description: Sets challenging goals that align with the WBG mission and is always looking to improve. Understands clients' most pressing challenges and contributes to solutions.
• Takes personal responsibility for producing high quality work, identifying and informing of risks, and delivering results for clients.

• Effective WBG staff collaborate and work with others across and outside of the World Bank Group in order to achieve the best results for clients. They cultivate and leverage their professional networks to this end. They are inclusive in gathering options and information and align their behavior and priorities with the needs and goals of WBG.
• They maintain a WBG corporate mindset above an individual or team perspective and are proactive in mitigating and managing conflicts.
• Grade-level description: Keeps others fully informed to ensure integration and work consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved.
• Seeks and listens to input from others to inform own decision-making and openly shares
• information. Frames thinking/actions with a WBG corporate perspective in mind.

• Effective WBG staff understand the value of creating, applying, and sharing knowledge. Staff, rapidly and readily share their expertise; create and contribute to the WBG’s body of knowledge and efficiently reflect and draw on lessons of past experience from colleagues, clients, partners and external sources to drive the WBG to achieve its goals.
• They expand their professional networks in their areas of expertise by forging linkages with others. They energize others to create, apply and share knowledge and learn from each other. They also seek opportunities to grow personal and institutional knowledge and invest in the growth of others through mentoring, as well as developing themselves and others through feedback and continuous learning.
• Grade-level Description: Contributes to the department's and WBG's body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.

• Effective WBG staff balance the need for risk management with a sense of urgency by making quick, timely, and relevant decisions. They display the confidence to take smart risks and make timely and effective decisions and show confidence in their own judgment and actions. They are good problem solvers, collect evidence, lessons from past experience, and research to support their actions, and are willing to make decisions and take smart risks that advance the goals of WBG.
• They take ownership of the decisions they make and ensure issues are pushed to the right level for decision-making when needed. Senior leaders drive alignment, and ensure information is shared to make realistic, sound decisions and recommendations. Trust and support is given to decision makers, regardless of level, with the assumption that the right decisions will be made.
• Grade-level description: Seeks and analyzes facts, data, and lessons of past experience to support sound, logical decisions regarding own and others' work.
• Applies cost/benefit analysis to meet work program objectives. Contributes to decision-making by providing relevant risk analysis. Shows initiative when necessary, and makes decisions in a timely manner within their own area of responsibility.

• Plans organize, monitors and controls projects and tasks using appropriate tools, methodologies and processes. Achieves project and task objectives according to the original scope, on time, and on budget while efficiently utilizing resources, minimizing risks, and maintaining proper level of communication amongst project stakeholders.
• Long indicator: Understands the basic concepts of project management, as they relate to the execution of tasks within a project. Uses technology tools to organize and keep track of information (e.g., "to-do" lists, appointment calendars, follow-up file systems). Sets priorities, properly plans, keeps track of activities completed and in progress, and keeps clear, detailed records of activities related to accomplishing stated objectives, arrangements, etc.

• Has the ability to design and implement tasks, set priorities, coordinate and monitor assignments, tasks and workflow to maximize efficiency.
• Long indicator: Has excellent workflow management and task organization skills; demonstrates the ability to take responsibility for all aspects of coordination of the workflow of assigned responsibilities.
• Has the ability to work proactively in a high-pressure, fast-paced environment.
• Can mentor and train junior staff in tasks and time management and workflow organization.
• Has the ability to review and improve workflow management of the unit.
• Sector/subject matter knowledge and experience
• Maintains the knowledge of and expertise in a specific sector/subject matter area relevant to one's projects and/or work programs.
• Long indicator: Has a basic understanding of the sector/subject matter area with which he/she is most likely to interact and support.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.