Position Summary:

The E-Commerce Assistant will be responsible for the daily operations of the Bandon Dunes Golf Shop online store with a focus on customer service, maintaining and organizing product inventory and inventory control in order to maximize sales revenues and minimize shrinkage.

Essential Duties and Responsibilities:

• Be fully knowledgeable of online merchandise. Sell merchandise and/or provide suggestions to Guests as appropriate to meet their needs.
• Assist customers with special merchandise orders through emails and phone conversations.
• Pull merchandise for internet orders
• Create gift cards while maintaining gift card log and produce shipping labels accordingly.
• Maintain all supplies needed for gift notes, gift cards and shipping.
• Manage all customer service functions of the store including returns, exchanges, phone calls, emails and tracking information requests
• Assist with physical inventory at quarter end in accordance with inventory procedures.
• Ensure that the internet and storage areas are maintained per Company cleanliness and appearance standards. Maintain clean and presentable area at all times.
• Organize and maintain internet storage areas as new products, transfers and supplies arrive.
• Answer phones, maintain pleasant and professional telephone manner at all times.
• Interact with guests and employees in a congenial and professional manner.
• Perform other duties as assigned.

Qualifications:

• College degree preferred
• One year of e-commerce sales, warehouse experience or retail experience preferred
• Prior experience in customer service required.
• Proficiency in Microsoft technologies and platforms preferred, Excel experience required
• Must be able to stand for long periods of time and lift up to 30lbs occasionally.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
• Positive attitude, professional manner and appearance in all situations.

Classification:

Full-time, Regular

Working Conditions:

Work hours may include days and evenings on weekdays and weekends. Requires a majority of the shift working at a computer in a seated position. May be subjected to inside and outside environmental conditions.

Machine/Equipment/Tools Used:

General office machines such as typewriters, personal computers, printers, copiers, fax machines, calculators, telephones, etc. VDT glare screen and wrist rest.