The purpose of a Residential Experience Coordinator Supervisor is to assist in overseeing the day-to-day operation of the Residential Experience Coordinator team by ensuring performance accountability, upholding the departmental standards set by Management, and serving as an in-the-field leader for the Coordinator team. The Supervisor should be able to delegate tasks as needed, possess the ability to make quick decisions and resolve issues, and serve as a point of contact in the absence of department Management.

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

• Assist Management in the enforcement of departmental standards and SOP’s
• Overseeing the daily work checklist of each Residential Experience Coordinator
• Provide ongoing training and support for new team Members
• Oversee rental home preparations and inspections, and provide a warm and thorough welcome and orientation of each home upon the Member or guest’s arrival
• Provide personalized and anticipatory guest service throughout the Member or guest’s stay, including responding to general service requests, resolving guest service issues, and taking ownership of each and every Member and guest experience within the rental program
• Complete thorough post-stay home inspections, ensuring all rental and owner items are accounted for

Experience/Education Required:

• High school diploma, GED or vocational training or job-related course work
• One to two years' of hospitality experience at a hotel, private club, or other hospitality venue, with an additional one to two years of supervisory or management experience
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff
• Intermediate level of experience in Microsoft Office systems

This is a Full Time Year Round position located in Big Sky, Montana.