HOTEL REVIVAL is hiring for a RESERVATIONS COORDINATOR

$20/hr + commission

Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

POSITION OVERVIEW

The Reservations Coordinator is responsible for managing reservations and bookings for the hotel, ensuring guest satisfaction, and promoting guest loyalty. This role will assist with telephone inquiries, front office support, taking reservations, inventory control, and concierge services. A successful Reservations Coordinator has excellent communication and guest service skills and proficiency in using hotel technology, software, and computer systems.

What you'll do:

• Ensure all calls are answered in a courteous, professional, and efficient manner
• Handle all incoming reservation requests via phone, email, or online channels
• Have a comprehensive knowledge of hotel availability and current rates, packages, and room types; understand special events that may have an impact on occupancy and availability
• Input and manage reservations in the hotel’s property management system
• Resolve any guest complaints or issues related to their reservations in a timely and professional manner
• Maintain an accurate log of guest calls for assistance or feedback and ensure completion of all items
• Coordinate groups booked by the sales teams including rooming lists and cut-off dates
• Assist with reservations and special requests for group blocks & BT
• Maintain detailed and meticulously organized account files, system profiles, and systems data
• Screen and qualify all telephone leads and sources to the appropriate Sales Manager
• Participate in the hotel’s weekly BEO meetings
• Work cross-functionally with rooms and sales departments to ensure a seamless guest experience
• Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
• Promote and encourage guest name recognition at all times with both internal and external guests
• Assist in the development and implementation of special projects
• Be available to fill in and assist in other areas as needed to ensure the highest level of guest experience, as directed by your supervisor
• Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs of the restaurant are met

Who you are:

• You believe in hospitality, deeply and passionately.
• You have the ability to pick up on software programs quickly.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication, and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.
• A plus: You have 1+ years of experience in a front office or hospitality role
• A must: You like to have fun & be nice.

BENEFITS
We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO
New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, Revival Baltimore, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.