Reservations Coordinator Job at AIEA BOWL & THE ALLEY RESTAURANT
Job Summary:
Reservations Coordinator will assist Reservations & Events Manager in the daily routine of the reservations department and the bowling center, working as part of a team to ensure the daily tasks are completed. Also assist in maximizing revenue by using standard selling techniques and to always promote the establishment to all customers via incoming communication.
Reservations Coordinator should adhere to all company policies and procedures, as well as keep up to date on all products, services, pricing and special promotional offers.
Job Responsibilities:
- Process all reservation requests, bookings, changes, and cancellations.
- Manage lane and party reservations, ensure that all information is inputted accurately, as welle as insure all reservations are confirmed and up to date.
- Keep a detailed log of all correspondence and documents pertaining to customer reservations, assuring we are responding in a timely manner, and handling all transactions professionally in accordance to company standards.
- Process deposits and payments accurately.
- Anticipate, document and address customers’ needs and requests as well as communicate the information to relevant individuals and/or departments.
- Be knowledgeable and up to date on all products, services, pricing and special promotional offers. As well as website, reservation booking system, and social media.
- Answer questions about Aiea Bowl & the Alley Restaurant’s services and products.
- Assist customers at the front desk as needed.
Essential Skills & Qualifications:
- Applicant must have a positive attitude, passion to succeed, and be a team player.
- Applicant must have proper phone etiquette, professional manner, and strive for exceptional customer service.
- Applicant must be efficient, organized, and detail oriented.
- Applicant must have good verbal and written communication skills.
- Applicant must be computer literate and be knowledgeable in use of MS Office.
- Applicant must be at least 18 years of age or older and have a high school diploma or equivalent.
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