Pomeroy is seeking Help Desk Technicians able to work from home for a long-term contract job with a wage of $20 per hour, W2. Due to Federal Security regulations, candidates must be US Citizens.
Job Duties:
Provides level 1 technical support to users for computer-related technical problems on assigned account(s). Enters contacts into the ticket tracking system; ensures information is accurate, prioritized and assigned to a queue.
Essential Job Functions
**Responds to customer inquiries to ensure customer needs are met.
- Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
- Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
- Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
- Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
- Provides back-up assistance on other accounts as needed.
Basic Qualifications
- US Citizen.
- High school diploma or G.E.D.
- One or more years of technical training in computer support preferred
- Two or more years of technical or customer support experience
- Experience working with company products and operating systems
- Experience with solving computer related problems
- Experience working with company escalation policy
Other Qualifications
- Interpersonal skills to interact with customers and team members
- Good communication skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Ability to work in a team environment
Job Types: Full-time, Contract
Pay: $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.