Eldercare Specialist

About ComPsych

ComPsych® Corporation is the world’s largest provider of Employee Assistance Programs (EAP) and is the pioneer and worldwide leader of fully integrated EAP, behavioral health, wellness, work-life, HR and FMLA administration services under the GuidanceResources® brand. ComPsych provides services to more than 60,000 organizations covering more than 130 million individuals throughout the U.S. and 190 countries. By creating “Build-to-Suit” programs, ComPsych helps employers attract and retain employees, increase employee productivity and improve overall health and well-being.

Job Summary

Major stressors in our lives many times coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving and more. Our WorkLife customers receive unlimited assistance with child care, adoption, education, elder care, health care, pet care, and personal convenience needs.

The Eldercare Specialist is responsible for researching, compiling and delivering five pre-screened resources pertinent to the client's specific needs through telephonic and internet research within two business days. Requests may include information on short- and long-term care options, living options, insurance qualifications, rehabilitative facilities/equipment, and similar geriatric resources.

The Eldercare Specialist is also responsible for providing consultations to clients who require more personalized guidance on elder care issues.

Primary Responsibilities

• Provide friendly and expert telephonic consultation with clients nationwide regarding the specifics of their request. The consultation will include recommendations for care and educating the client on available resources nationwide.
• Explain and guide clients through possible eldercare options including: Adult Day Care, Assisted Living, Home Health, Independent living, Nursing Homes, Hospice Care, Medicare, Medicaid, Long Term Care Insurance, Care plans, Caregiver Support and local resources.
• Demonstrate a true passion for elder care and a high comfort level of speaking with elders and their care givers.
• Relate to people in times of stress, ask appropriate questions, problem solve, and present options in a calming and reassuring manner.
• Apply analytical thinking to each request for efficient online research to find a minimum of five referrals.
• Referrals will be pre-screened via telephone to determine if the resource best meets the needs of the client.
• Format research into comprehensive referral packets utilizing ComPsych Work-Life branding and quality standards within two business days.
• Meet Work Life standard of completing three requests per day while maintaining quality standards. As tenure grows attaining a higher request completion rate per day is expected.
• Support the implementation and innovation of on-going process improvement objectives, new products and special projects as assigned.
• Possess excellent interpersonal and phone skills in order to efficiently obtain resources and referrals that will sufficiently meet the client's needs
• Work independently as well as foster a positive team environment by sharing research findings and referrals for work life packages with other team members.

Job Qualifications

• Master’s Degree (required) Gerontology, Psychology, Sociology or related field
• Experience working in nursing home admissions, eldercare day programs, or a geriatric setting a plus
• Knowledge of Medicare/Medicaid a plus
• Microsoft Office Suite
• Bi-lingual a plus!

Benefits and Perks

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

EEO/M/F/D/V

ComPsych Corporation maintains a drug free workplace.