Remote – Data Team Analyst I - The Auto Club Group

The Auto Club Group (ACG) provides membership, travel, insurance, and financial services offerings to approximately 13.5 million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

What you will do:

Assists Direct Operations management in leveraging data and analytics to answer complex questions and influence business strategy through the communication of findings. Monitors and evaluates business initiatives against key performance indicators and communicates results and recommendations to management. Makes the business insights derived from data analytics accessible to those without technical skills while providing technical expertise. Supports and leads projects with technical components and acts as a technical resource for systems changes including developing business requirements and testing.

In this position, you will have the opportunity to:

• Compiles, cleans, organizes, and analyzes data to understand business results
• Input and output of data from and to multiple sources
• Assist management and senior staff with the development, maintenance, and understanding of the program/departmental production, results, and goal budgets for management review.
• Influences strategy through data and analytics.
• Research issues and respond to inquiries, providing management with a consistent approach across locations.

How you will benefit:

Our Auto Club Travel Agents earn a competitive salary between $53,314.56 – $94,785.60

• Full-time, paid training
• Various afternoon and evening schedules to pick from that include weekends and holidays.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group.
• Benefits include:

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

Required Qualifications:

Education (including minimum education and any licensing/certifications):

• College-level coursework in Business, Statistics, Finance, Economics, IT, or experience in a related field.

Experience:

• Identifying, researching, and resolving business and service-related problems
• Sales, customer service, travel, or business environment
• Software applications (e.g., Excel, Word, PowerBI, PeopleSoft)
• Decision making
• Analyzing and problem solving
• Basic mathematics including evaluating statistical data and reconciliation of numbers

Knowledge and Skills:

• Sales analysis and reporting techniques
• Analyzing statistical data
• Communicate effectively with others in a work environment and with the public
• Planning, organizing, and training others on system enhancements
• Working independently

• Working under pressure to complete assignments
• Written communications skills including preparation of proposals, reports, and technical writing. (a writing sample may be required at the time of the interview).

Preferred Qualifications:

• Bachelor's degree in Business, Statistics, Finance, Economics, IT, or a related field
• 3 years of data and analytics experience
• 2 years of insurance experience

Experience:

• Advanced analytical and problem-solving skills
• Advanced skills in Microsoft software applications (e.g., Excel, Word, PowerPoint, Teams, PeopleSoft, PowerBI)
• Experience in different programming languages (e.g., SQL, Oracle, R, MATLAB)
• Experience in data warehouse software such as Google Cloud Platform, Azure, Amazon Redshift, Oracle, etc.
• High level of general insurance and sales knowledge
• Navigating multiple sources of information and applying information as needed
• Analyzing and tracking sales-related data (i.e. book of business, production counts, etc.)
• Experience in working with “Big Data” sets
• Strong communication skills, both written and verbal

Knowledge of:

• ACG products and services
• ACG auto home/boat/membership/travel/IA system (s)

Work Environment:

• Works in a temperature-controlled office environment.

Home Office Requirements include:

• A designated workspace free from interruptions and distractions
• Workspace large enough for two monitors and a phone
• 100MB per second high-speed Internet with the ability to connect a computer and phone line directly into a modem
• Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)
• Ability to plug in (4) outlets with power strips
• Personal cell phone during training with the ability to download company apps for network access
• Earbuds or phones recommended

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest, and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, and realizing our differences makes us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them. We currently conduct business in 14 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

• Long-term, sustainable, profitable growth
• AAA Membership growth and renewal
• Operational excellence
• Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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