Northern Light A.R. Gould

Department: Infusion Services

Position is located: Northern Light A.R. Gould Hospital

Work Type: Full Time

FTE: 1.000000:

Work Schedule: Variable

Summary :

Manages the daily operations of the Infusion Center

Responsibilities:

• 1. Plans, allocates, and assigns duties and programs to the secretarial and nursing/MA staff. Monitors activities and operations to ensure that practices successfully meet objectives.
• 2. Supervises and coordinates those activities of all provider, administrative and clinical personnel.
• 3. Assumes role of resource for all staff. Role model for customer service, knowing our customers include, but not limited to: patients, families, AR Gould/NLH colleagues, vendors and surveyors
• 4. Monitors the responsibilities assigned to secretarial and nursing/MA staff to maintain a
• High level of patient care and job efficiency.
• 5. Standardizes procedures and initiates changes when necessary. Constantly reviews
• administrative and operational procedures to strive for more efficient ways to conduct
• business and improve patient relations.
• 6. Directs operations to prepare and retain records, files, reports and correspondence
• according to various governmental and practice standards, including patient files and
• administrative files. Prepares and implements a records retention and disposition program for the practice.
• 7. Helps establish revise and implement practice policy and operating procedures.
• 8. Schedules and conducts office staff meetings to inform the staff of changes in the practice’s /organization’s policies to update and educate the staff, and to resolve and prevent problems. Prepares and retains minutes of all meetings.
• 9. Participates in nursing/secretarial/manager meetings with other Physician Services staff. As appropriate, notifies those who are to attend.
• 10. Attends all Joint Commission required inservices.
• 11. Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; review, document and address all incidents and safety violations within area of responsibility; report all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; support and facilitate open and non-punitive communication among NLH employees, non- employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns.
• 12. Participates with budget development and management of fiscal reports. This includes, but is not limited to, work with pharmacy, referral specialists, NLH revenue cycle teams to manage financial reports.

Other Information :

Working RN, Nurse Manager. Will manage daily operational functions, staffing, budgets, follow all regulatory compliance required of Infusion Center. Will also provide direct patient care in treatment room, be part of the staffing FTE of the Infusion Center.

Competencies and Skills

• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Registered Nurse

Working Conditions