Our Recovery team is a key part of our operation, and every day we work together to fulfill our mission of providing personalized financial solutions and educational opportunities to assist our members’ transition through life’s journey. If you are detail-oriented, responsible, and driven by the desire to succeed, this could be your new home. We are actively seeking diligent and responsible team members who want to create a positive impact that transcends the four corners of an office.

If you feel as though you could make a great addition to our team, let us know and apply today!

Description:

We are seeking a Recovery Specialist to join our growing Recovery team. If you are passionate about providing valuable insight to help others achieve their financial goals, this role may be a great fit for you.

The Recovery Specialist will perform a variety of collection efforts to resolve the delinquent status including collecting overdrafts, negative share accounts, delinquent loans, and credit card accounts.

Major Duties and Responsibilities:

• Collects delinquent loans, credit card accounts and overdrawn share and checking accounts. Counsels members using specific knowledge of Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act to maintain good relationships with delinquent members and yet avoid losses.
• Processes returned checks and updates member loans or savings accounts as required.
• Establishes and maintains delinquent loan account records. Maintains delinquent credit card accounts using main workstation and affiliates terminal. Verifies, completes and maintains consumer dispute verification for all delinquent accounts from multiple national credit bureaus. Returns deposited checks.
• Establishes and maintains overdrawn account records. Prints and mails overdrawn payment notices. Tracks activities and produces collection reports as required.
• Reviews and investigates payment reports to resolve member disputes. Makes recommendations to Recovery Manager regarding which delinquent accounts should be charged off. Processes extension agreements and legal documents for re-financing of delinquent loans. Processes delinquent accounts handled by CCCS or other credit counseling agencies.
• Performs a thorough review of insurance policies and possible gap coverage for members with total loss claims.
• May represent the Credit Union at legal proceedings. Coordinates repossessions and recommends accounts to be assigned to outside Collection agency, according to policy.
• Generates repossession letters, specialty letters, redemption letters, and sales proceed letters.
• Assigns out vehicles for repossession. Performs skip tracing and files skip claims when needed.
• Submits disability claims to CUNA.
• Assists with the monthly Board Report.
• Prepares and submits paperwork to attorneys and collection agencies to proceed with further action. Follows up with attorneys and collection agencies to request status on file and ensure accounts are being processed.
• Responds to court garnishments and levies. Responds to consumer disputes from Credit Bureau Agencies to ensure proper reporting of account activity.
• Processes address changes, mail transactions, and replies to member correspondence by form of letter regarding transactions affecting their accounts.
• Utilizing tact and experience-based knowledge, researches and resolves member (internal and external) problems/questions by explaining specific policies and procedures while representing the Credit Union in a professional manner and maintaining positive member relations.
• Performs other Collection, Operations, and/or Member Service duties as assigned by the Recovery Manager and/or President/CEO.

Work Schedule:

This is a full-time, exempt level position. Hours will typically be Monday-Friday, 8:30 am - 5:00 pm with occasional later hours, as needed.

Required Qualifications:

• Minimum of four (4) years' experience working in Recovery/Collections.
• Demonstrated knowledge of the Fair Credit Reporting and Debt Collections laws and regulations.
• High school or equivalent completed.
• Superior organizational and prioritization skills with an ability to successfully balance multiple projects in a fast-paced environment.
• High degree of discretion, judgement, tact and professionalism, both in person and on the phone.

Preferred Qualifications:

• Experience performing collection/recovery efforts within a financial institution.

Job Type: Full-time

Pay: $23.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
This job is performed in an office that is not exposed to the public.

Ability to commute/relocate:

• Greenbelt, MD 20770: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you ever performed collections on behalf of a credit union, bank, or other financial institution?

Education:

• High school or equivalent (Required)

Experience:

• Collections: 4 years (Preferred)

Work Location: One location

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