We have only one chance to make a first impression on and it’s our receptionists on the front line who are the first voice our patients hear. At Christie Clinic, our receptionists demonstrate “We listen. We Care.” every day to those calling on the phone and visiting our offices. Our receptionists treat each call with the utmost importance and with promptness connect with the team member to assist. In addition to creating a welcoming customer service environment, this position keeps our teams running at top performance by being organized and staying enthusiast. The ideal candidate will be highly customer service-oriented, with excellent communications skills and the ability to multi-task and prioritize effectively.

Christie Clinic's department of Internal Medicine is seeking a full-time Receptionist. Monday-Friday 8:00am-5:00pm at the Windsor Clinic. Duties include greeting clinic patients upon arrival, assisting with the check in process, answering incoming phone calls, scheduling appointments and assisting with the checkout or rescheduling process. The receptionist will also serve as a liaison between patient and medical support staff. Experience in a medical office setting preferred.

Previous medical office experience and medical terminology strongly preferred. Stable work history required.

Responsibilities:

• Greet patients and visitors in an efficient, professional and courteous manner and solicit customer feedback to improve service.
• Demonstrate the ability to promptly answer a high volume of phone calls and schedule patient appointments with providers.
• Maintain provider schedules.
• Keep a neat and orderly work and lobby area.
• Utilize and update Internal Medicine's wait list to efficiently help patients with appointments.
• Complete department routers by entering patients' lab and x-ray orders and dietitian and health educator appointments.
• Accept forms and other paperwork from patients that need to be completed. Document and send forms onto appropriate person/department.
• Give messages, including triage, to nurses as necessary.
• Access patient information from the computer as necessary.
• Perform related work as required.
• Demands include sitting, standing, walking, bending, stooping, stretching and lifting up to 50 pounds.
• Hearing within, or correctable to, normal range, vision correctable to 20/20 and manual dexterity for the operation of office equipment is required.

Qualifications:

• Provides extraordinary service
• High level of attention to detail
• High level of customer service
• Positive and friendly attitude
• Team player
• Detail-oriented and dedicated to carrying out a given task with all the details
• Requires a high school degree or equivalent
• Furthers Christie Clinic culture, mission and values
• Experience in medical office setting.