Description/Job Summary

Lehigh Valley Assertive Community Treatment is composed of recovery-focused, multidisciplinary, assertive community treatment teams that provide intensive, individual support in overcoming the barriers the recovery of a person with mental illness.

The Receptionist will respond to customers, both internal and external, as a service priority. This response includes, but is not limited to, telephone triage, supporting an effective and efficient office environment, and, identifying and participating in activities to eliminate barriers to good outcomes in business activities. Under the supervision of the Program Coordinator, the Receptionist will assure that the 'front office', office operations are functioning well and will assume an active role in the identification of problems, assist in problem solving when the integrity of day to day business is impaired.$500 SIGN ON BONUS!

Advantages of Working with RHD

• $500 Sign-On Bonus
• Full Benefits Package (Medical, Dental, Vision)
• Generous PTO Plan
• Scholarship and Tuition Programs
• Student Loan Forgiveness Program
• Cell Phone Discounts & More
• Referral Bonus Program

Responsibilities/Duties

Essential Functions of the Position:

• To identify and respond to the needs of the participants and staff in achieving efficient connections to personnel able to respond to requests and to eliminate barriers limiting productivity in day to day business.

• To participate, as able, in archiving records and filing participant service documentation.

• To develop the necessary format to produce needed reports and tracking information.

• To participate in program QI and QA activities as requested. To support and participate in the Performance Improvement initiatives.

• Participate in maintaining the required records accurately, comprehensively and in a timely manner.

• Maintains an efficient, appropriate and comprehensive record and scheduling system.

• Provides the on-call service with accurate information and updates on a daily basis.

• Manages the agency vehicle utilization and schedules maintenance.

• Cooperates with, participates in and supports the adherence to all internal policies, procedures and practices, and compliance with all regulatory requirements.

• To work in a collaborative and collegial manner with other staff both intra- and inter-agency in assisting both the program's participants and the program to meet identified goals.

• Insures the confidentiality of all participant and/or employee-related information.

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Required Experience

He or she must have a year of previous experience in a professional environment and the ability to make independent decisions regarding the most efficient process to complete requested work.

Required Education

The Receptionist must have a high school diploma or GED.

Required Qualifications

The Receptionist must be knowledgeable, flexible and able to respond appropriately and effectively to internal and external customers. This individual must be organized, goal oriented and able to follow through with numerous responsibilities while insuring accuracy in work product outcomes. In person and during phone interactions, the receptionist must create a responsive, welcoming and respectful 'front office' environment. Bilingual candidates preferred. A valid driver's license is required.

Program Summary

RHD is a different kind of company - no divisive walls, no cubicles, no private offices. Our experience has shown that in a relaxed atmosphere where employees have the chance to deal openly and directly with each other, the work environment is significantly better, communications are clear, and attitudes remain positive. We emphasize group decision-making and decentralization, so that staff has maximum authority, creativity, freedom and support to help meet the needs of the people we serve, without cumbersome centralized bureaucracy. We believe that RHD demonstrates its commitment to employees by listening and responding to employee concerns. Eligible employees of RHD are provided a wide range of benefits. Eligibility depends on a variety of factors including salary level and job status. In addition, RHD provides a wide range of employee resources that include a credit union, employee assistance and internal education and leadership development programs. Recently RHD announced a unique partnership with Capella University that includes discounts on tuition and scholarship assistance.

Lehigh Valley ACT's Recovery-focused, multidisciplinary, assertive community treatment programs provide intensive, individual support for people in Lehigh and Northampton counties who are working to overcome the barriers to recovery from mental illness. Assertive Community Treatment Teams provide: Psychiatric assessment, medication education and monitoring, treatment for co-occuring disorders, Dialectical Behavioral Therapy, psychosocial services and education (including Wellness Management and Recovery, SAMSHA evidence-based IMR) and intervention help strengthen the individual's networks. Blended Case Management Services affords the collaborative coordination of services and resources supportive of recovery and growth. Individuals work with case managers to increase personal and financial independence, overcome barriers compromising access to treatment, build and expand capabilities in roles and relationships within the community and, acquire skills to support self-determination and self-management of the symptoms or challenges related to their illness. HUD funding allows LVACT to respond to the residential needs of participants who have been diagnosed with a serious, persistent mental illnesses and have histories of homelessness.

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.