If you love helping people and are naturally accommodating to the needs of other, we could use your help. We are looking for someone to be our first line of customer service at our growing Key Largo location. It will be your job to warmly welcome our visitors, while instantly making them feel like they are part of our boating family.

We provide the ultimate boating experience for our clients, while establishing a winning culture for our employees. We are the largest dealership at the Lake of the Ozarks and have expanded into Florida at Palm Beach Gardens and Key Largo. We are poised to continue rapid growth, organically and through acquisitions. We are fast-paced, demanding excellence from within so we may provide lasting on water memories for boaters everywhere.

Our growth mindset also extends to our workforce, providing paid opportunities to learn and develop. We place no limits on what is possible as we strive not just to be the biggest, but the best! If you are ready to meet high standards while reaping the rewards of your hard work, come join our team today and be a part of something BIG. Big Thunder Marine.

Job Status: Full-Time

FLSA Status: Hourly, Non-Exempt

Salary: Commensurate with experience

In keeping with the mission and values of Big Thunder Marine, and the pledge to maintain our presence as the premier watercraft dealer in Key Largo, the Receptionist supports this initiative by providing premier customer service while serving as the primary point of contact for customers. The Receptionist will also ensure the continued growth and success of our company by focusing on clear communication and efficiency with the Sales and Service teams. At all times the Receptionist will work to enhance our customer service experience by create lasting relationships with our clients.

Essential Functions Statement(s)

• Greet clients, visitors, and guests; determines the purpose of each person’s visit and directs or escorts him or her to the appropriate location.
• Answer, screen, and direct phone calls to staff; takes messages and schedules appointments.
• Identify the clients and inform the appropriate salesperson.
• Disperse incoming leads based on boat ownership (pre-owned and brokerage).
• Disperse new inventory leads based on salesperson availability.
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items.
• Performs administrative and clerical support tasks.
• Performs basic filing and recordkeeping.
• Organize and clean merchandise displays to be customer friendly and presentable.
• Additional duties and tasks in coordination with retail needs.
• Additional duties and tasks as assigned by the Sales Manager

SKILLS & ABILITIES

Education: High School Diploma or GED is required, Post-secondary education is desired.

Experience: 1-2 years’ experience as a receptionist or administrative support preferred.

Computer Skills: Proficiency with Microsoft Office Suite or related software. Experience with Salesforce CRM is highly valued.

WORK ENVIRONMENT

Typical office environment with moderate noise level when working indoors.

Big Thunder Marine has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Big Thunder Marine is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.