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Community Hope is looking for a full-time Quality Assurance specialist to coordinates quality improvement initiatives and ensures the integrity of the Agency’s services. Responsible for monitoring the quality and delivery of support services to the organization’s consumers and veterans. Assists in ensuring regulatory and accreditation compliance.

To ensure the safety of people we serve and our workforce, we require employee’s proof of COVID-19 vaccination. Unvaccinated employees must participate in COVID-19 testing at minimum one to two times per week in accordance with State and Federal regulations

Leadership Responsibilities

• Lead people toward meeting the organization’s vision, mission and strategic goals.
• Assists in monitoring service delivery and compliance with all regulatory, contractual, agency and life safety standards.
• Collaborates with program leadership to identify initiatives and implement action plans aimed at value-based performance improvement and service enhancement that is consistent with Written Program Plans, as directed.
• Serves as a direct resource to clinical program personnel.
• Acts as chairperson to assigned organizational interdepartmental meetings and committees.
• Provides employee training as necessary (i.e. New Employee Orientation).

Performance Management/Quality Assurance/Safety and Risk Management Activities

• Prepares monthly/quarterly outcomes reports and the Annual Performance Management Report.
• Provides feedback on services in order to assist in improving and enhancing programs.
• Coordinates and distributes recurring and Annual Satisfaction Surveys.
• Completes monthly and annual unusual incident review and analysis; provides guidance and instruction to program leadership regarding unusual incidents, as needed.
• Participate in Quality Council and Chair Sub-Committees as assigned.
• Acts as the Ombudsperson for assigned programs.
• Assists in licensing and accreditation activities as directed.
• Provides technical support of the electronic health record to program staff.
• Participates in the record review process and any relevant committees to ensure quality documentation that conforms to recordkeeping policies and regulations.
• Keeps abreast of current trends in the fields related to best practices that pertain to the populations served by Community Hope, Inc.
• Participates in safety and risk management activities, as assigned, related to COVID-19, infection control/prevention, communicable disease, etc.

Grants & Contracts Activities

• Monitor the data integrity of Electronic Healthcare Record (EHR) data.
• Assists with development of new policies for new programs along with updating current policies.
• Conducts internal compliance reviews of Federal billing practices.
• Conducts program site visits for monitoring compliance with organizational policies and regulatory requirements. Formulate recommendations on compliance processes as needed.
• Assists and/or prepares required programmatic monthly, quarterly and annual reports for perspective and current funding sources.
• Maintains knowledge of required regulating standards (i.e. Medicaid, State, County, CARF, etc.)
• Conducts additional grants-related tasks as assigned by the Performance Management Coordinator and/or the Associate Executive Director.

Qualifications:

• Bachelor’s degree from accredited college or university in non-profit and/or human services administration/management with a minimum of two years quality assurance experience in a human services or related setting; Master’s degree in related field preferred.
• Must have knowledge of quality improvement process.
• Optimistic attitude that thrives in a dynamic and complex working environment;
• Ability to participate as a team member and work independently, with limited supervision; willingness to take full responsibility of own work actions;
• Demonstrate flexibility, resilience, and a commitment toward excellence;
• Strong verbal and written communications skills; customer service oriented, with ability to engage professionally with culturally and linguistically diverse staff and external stakeholders;
• Exceptional analytical and problem-solving skills;
• Ability to use judgment, tact and discretion and maintain a high level of confidentiality;
• Ability to handle multiple tasks and demands, establish priorities and work effectively in a deadline driven environment;
• Accuracy and attention to detail in the performance of duties is of critical importance;
• Ability to deliver presentations and trainings to all levels of Agency personnel;
• Familiarity with NJ State and Federal funding agencies and regulations preferred;
• Bilingual (English/Spanish) preferred.
• Proficiency in Microsoft Office and web-based applications; database and electronic healthcare record experience a plus.

VEVRAA Federal Contractor. Request Priority Protected Veteran Referral. EOE Minorities/Females/Protected Veterans/Disabled Contact.

~We encourage people of all backgrounds and identities to apply including Native American, people of color, women, LGBTQ+, people of all abilities, veterans and veteran spouses.~