Position Summary:

The Director of Quality Assurance coordinates and oversees the activities required to meet quality standards and is tasked with defining and promoting a quality mindset across the entire company. The Director of Quality Assurance is responsible for managing all QA functions, working with cross-departmental leadership to deliver high quality products on schedule and to ensure that the Quality Management System is functioning properly and is continuously improved, as opportunities are identified.

Essential Duties:

• Fully maintain and continuously improve a Quality Management System consistent with the latest revisions of ISO 9001, acting as the Subject Matter Expert.

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  Oversee and manage Quality Control functions, with direct authority over QA Engineers and QC Inspectors, and indirect authority over non-quality department personnel performing system and process audits.

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  Recommend strategies and tactics to improve QC inspection methods. Drive test procedure development, equipment evaluation, implementation, and analysis of quality measurements to improve facility performance.

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  Implements in-process product inspection standards by studying manufacturing methods and devising testing methods and procedures.

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  Establish clear and achievable quality objectives, through both multi-year strategic and annual tactical planning activities for Quality System improvements and Quality related Key Performance Indicators.

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  Establish and prepare quality metrics, monitoring performance by gathering relevant data and producing statistical reports to advise on the performance of the quality management system.

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  Establish and maintain performance, safety, and reliability testing and category protocol by incorporating test procedures as required by Product Engineering, Customers and Regulatory Agencies.

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  Conduct product testing and failure analysis by collecting, analyzing and summarizing information and trends including failed processes, capability studies, recalls, and corrective actions (8D Process).

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  Drive continuous improvement through innovative methods, such as Lean and Six Sigma, providing quality improvement expertise and leadership to other departments.

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  Maintains and improves product quality by managing product, company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to ensure customer expectations are always considered.

Safety Expectations

• Obey all safety rules, use caution in work activities, and continuously practice safe behaviors.
• Immediately report unsafe conditions/behaviors and work-related injuries to site supervision.

Work Environment
This position works in an office environment, sitting for long periods of time, working at a desk.

Physical Demand

• Must distinguish colors and pass a colorblind test.
• Finger dexterity and hand/eye coordination for operation of personal computer and operating of office equipment on daily basis.
• Light lifting, carrying of files, supplies, ability to move, carry, lift up to 50 lbs. of objects.
• Ability to speak and hear customers, vendors, and or other employees via phone or in person.
• Requires sufficient autonomy, standing and walking to move for one office location to another.

Travel

Little to no travel is expected for this position.

Education and Experience

• BS degree in Engineering preferred, and/or equivalent experience.
• ASQ: CMQ/OE, CQE or CQA preferred.
• Minimum 10 years related experience in a manufacturing environment.
• Minimum 5 years management experience
• Superior communication, interpersonal and verbal skills required to interact effectively with all customers, employees, and outside vendors, etc.
• Strong customer-service and solutions-oriented background.
• Proficient skills working with Microsoft Office, Minitab or similar.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

An Affirmative Action / Equal Opportunity Employer

Hitachi Cable America Inc. provides equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA.