At Paul Davis Restoration we provide extraordinary care while serving people in their time of need. We do this by providing opportunities for GREAT people to deliver Best in Class Results. We are looking for "A" Players to join our team who live our values of:

• Respecting the individual
• Delivering what they promise
• Having pride in what they do
• Practicing continuous Improvement.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, content restoration, and reconstruction. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. From flooding to fires and frozen pipes, Paul Davis responds with 24-hour emergency service to restore calm in the most chaotic of events. We are here to serve in every capacity, providing excellent customer service and a quality end product. We continually strive to maintain excellence and experience that is second to none. Passion for quality drives everything we do.

Basic Functions: The Project Coordinator (PC) works as a liaison for the client to identify project requirements and specifications. The PC administers and organizes reconstruction jobs working hand-in-hand with assigned project managers and estimators. The PC provides support to the assigned project manager(s), ensuring Key Performance Indicator (KPI) success, and assisting with scheduling, dispatching and other duties ensuring successful project completion.

Basic Requirements:

• High School Diploma or equivalent
• Bachelor's degree is preferred
• Excellent administrative and process skills
• Successful customer service results
• Three plus years of experience in an Administrative Position
• Experience with Microsoft Office Suite 365
• Ability to learn and operate Paul Davis' primary operating systems: RMS (DASH), Xactimate, TSheets, SharePoint/OneDrive

Key Skills:

• Highly Organized High Attention to detail
• Ability to prioritize tasks
• High level Communicator
• Self-driven
• Quick learner
• Can-do attitude

Evaluated On:

• Overall efficiency of job progress
• Customer Service - Net Promoter Score (NPS)
• Compliance tasks completed
• Facilitating projected job margins
• Completeness of job documentation
• Ability to learn quickly and implement procedures
• Ability to work independently

Overall Duties Include:

• Serve as a backup to intake personnel on incoming calls
• Complete intake for new losses for mitigation and reconstruction departments as needed
• Initiate, maintain and bring to conclusion communication with customer
• Participate in daily squad huddles to capture high priorities and next steps
• Makes initial contact of loss to squad/team -
• Ensure the client’s needs are met from start to completion of job -
• Complete job notes in CRM systems
• Complete compliance tasks in main operating systems, RMS
• Produce invoices amounts for jobs/ projects for accounting department
• Prepare jobs for closing
• Assist with collection calls for the accounting department
• Confirm written payment schedule and collection of deductibles
• Educate customer on the Paul Davis process
• Run reports in main operating system, RMS
• Confirm that the current jobs are on schedule and update milestones in various platforms
• Monitor XactAnalysis (XA) for new loss assignments, alerts and notes meeting compliance timelines
• Assist Project Managers, Estimators, Field Supervisors, and Team Leads with job updates and job information
• Acquire customer signoffs using electronic document signing platforms
• Adherence to Service Level Agreements
• Maintain a high Net Promoter Score Close the Loop 100% of the time within 24 hours
• Assist with material selections and orders
• Assist with follow-up on needed documentation for job files. Ex: Certificate of Completions
• Assist team with facilitating accounting adjustments.
• Assist with coordination of subcontractor confirmations and documentation and on-going assistance with subcontractor recruiting

Benefits Include:

• Paid Time Off (PTO)
• Paid Holidays (6)
• Mobile phone reimbursement
• Medical Insurance
• Dental and Vision Insurance
• Life AD&D and Accident Insurance
• Flexible Spending Account
• Simple IRA with Company Match