We’re looking for a Program Coordinator who will take up the task of building a relationship of trust and growth with our clients. As a member of our team, you will manage the end-to-end processes for a group coaching and mentorship program supporting small business owners. This includes collaborating with cross-functional teams internally to deliver consistent excellent client experiences, as well as assisting in program/event-related agendas and tasks. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of providing excellent client service.

What You’ll Be Doing:

• Assists in the preparation of activity and task lists for program-related projects and events.
• Manages the planning and coordination of the program and its activities, including confirming appropriate virtual platforms, preparing documents, creating timelines, and thorough and regular communications to attendees, presenters, and other stakeholders.
• Enforces proper implementation of policies and practices for the programs.
• Ensures technology is used correctly for all operations (video conferencing, presentations, and other communications tools)
• Keep updated records and create reports and/or proposals for Management.
• Aids in contacting program participants and potential participants about upcoming events and offers via telephone, social media messaging, text and email.
• Supports online webinars, challenges, and all other sales events used to support ongoing program growth and client acquisition.
• Participates in managing special projects as they arise in conjunction with Event Management initiatives.
• Serves as day-to-day contact for 1,000-plus member group coaching and mentorship program, hosted on Facebook, in order to build trust and rapport while identifying areas of opportunity for process improvement and enhanced client service and support.
• Owns overall relationship with program members, which includes managing on-boarding, service rollouts, member updates, training schedules, client adoption, retention, and overall client satisfaction.
• Reviews the client journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.
• Facilitates interaction and workflow between project team members and relevant stakeholders to ensure deliverables are on time.
• Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
• Works with the sales and marketing team to review client references/feedback and develop case studies.
• Assists in maintaining and developing client success strategies and best practices, as well as client support content, with the help of the creative team.
• Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
• Communicates effectively with both internal and external senior-level management to understand client needs, maximize retention and growth, and communicate learnings.

Requirements

• You’re a graduate with a Bachelor’s degree in Business Administration or Marketing.
• You have 3 plus years of experience in communications and account management.
• You are an excellent communicator able to give clear written and verbal communication to everyone.
• You have an unwavering commitment to the empowerment of the African American community as exhibited in your commitment to excellence in serving them
• You are willing and able to work additional hours during scheduled client acquisition events including online challenges and in-person events.
• You thrive on using your analytical skills in order to identify and solve issues before they arise.
• You can match the energy of clients with various personalities.
• Your experience shaped your analytical and process-oriented mindset to its full extent.
• Deadlines don’t scare you; in fact, they drive you to deliver your best work.
• You easily prioritize activities and can step in to accomplish goals whether you’re an active team player, self-starter, and multitasker who can quickly adjust priorities.
• You love seeing people win and will do whatever you can to assist them in having what they need to be able to succeed.
• Seeing positive business outcomes as a result of your work excites and drives you further
• You're proud to have your work ethic represent you, as it shows your ability to manage tasks, prioritize and output quality work
• You’re highly skilled in working with CRMs, Google Workspace, and any related customer service platforms.

Benefits

• An open-minded, collaborative and supportive culture
• Casual, welcoming work environment
• Daily snacks
• Health insurance is covered at 70% and vision & dental insurance are covered at 99%, effective after 90 days
• Generous 5-week time off policy including 10 paid holidays, paid personal and vacation time
• "Wealth Academy", our program created to give our team a path to wealth which includes: Dollar-for-dollar 401K matching up to 6% of the employee's pay. Immediate vesting!

Profit-Sharing Plan that allows employees to share in company profits.
Monthly financial education Lunch and Learnswith industry experts.

Equal Employment Opportunity

Our Company is committed to fostering diversity and is proud to be an equal-opportunity employer. All employment decisions are made on the basis of business needs, regardless of race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status.

Job Type: Full-time

Pay: $39,779.26 - $129,283.65 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Duluth, GA: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• PMP (Preferred)

Work Location: One location

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