Professional Development Operations Specialist Job at Imagine Learning
$51,466 - $60,000 a year
Great Purpose. Great People.
Great Opportunities.
At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact
.
The Professional Development Operations Specialist plays a critical role in managing the scheduling and revenue recognition of regional Professional Development sessions. This position coordinates and monitors session coverage, and collaborates with internal partners to ensure accurate, efficient, and cost-effective delivery of PD.
Position Type: This is a regular, full-time position.- Compensation: Base pay is anticipated to be between $51,466 and $60,000 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
- Location: In this US-based position your location will be remote.
Envision Your Experience
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In this role you’ll have the opportunity to:
- Maintain comprehensive understanding of scheduling and delivery of services in an assigned region with a focus on increasing Professional Development profit margin in collaboration with regional management.
- Support the operations within a region including but not limited to providing administrative support, assisting with data tracking and management, finding coverage for sessions, and responding to requests for changes to scheduled PD sessions.
- Review and manage incoming regional training requests on NetSuite Dashboard in a timely manner to include communication with customers of site readiness and preparation requirements, coordination and clarification of logistical details, securing coverage when assigned PDS cannot facilitate, confirmation of purchased services and provisioning, and providing confirmation of session to both external and internal partners while also monitoring travel costs and consultant’s utilization.
- Accurately classify and schedule non-revenue Professional Development sessions in order to convey correct and comprehensive data to leadership.
- Routinely review and monitor data within NetSuite to ensure its accuracy including delivery of monthly summaries, expiration of services, analysis of return authorizations, and completion of hours purchased with follow-up documentation.
- Recommend NetSuite enhancements and changes to improve the overall quality and breadth of the data available.
- Collaborate with regional PD team to monitor overall client health and identify customers requiring escalation to manager.
- Create visual resources and provide support to regional teams in reference to NetSuite as it relates to Professional Development scheduling during onboarding of new hires and presentation on team meetings.
- Communicate with internal partners and regional teams to confirm and clarify professional development needs, forecast regional delivery needs, proactively evaluate staffing needs based on sales projections, and support large professional development solutions.
- Act as a trust partner for problem solving and resolution of unforeseen circumstances.
- Other duties as required.
Share Your Expertise .
Experience, education, and qualifications essential for success in this role, include:
- Bachelor’s degree in business, Finance or related field and 2+ years of experience in resource or project management; or an acceptable combination of education and experience.
- Highly motivated with excellent verbal and written communication, analytical and problem-solving skills.
- Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes in a fast-paced organization.
- Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
- Willingness and ability to work flexible hours.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with NetSuite preferred.
Ignite Your Career .
Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion.
We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
- Multiple health, dental, and vision plans, including medical plans with zero employee premiums
- 401k plan with a company match
- Company-paid behavioral health coaching
- 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
- 15 days of accrued annual Paid Time Off (PTO)
- Fertility benefits
- Paid bonding leave when a new child joins your family
- Life and short and long-term disability insurance
- Pre-tax savings plans
- Paid volunteer hours and annual giving events
- A wide variety of professional development programs, including tuition reimbursement
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.
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