Paladin Consulting is currently hiring a DocuCare Level 2 to join our team working onsite at our client's office located in New York, NY.

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Job Title: DocuCare Level 2
Work Location: New York, NY
Duration: Long-term contract
Hours: Monday-Friday 8am-5pm
Education/Experience Required: 1-2 years relevant experience resolving customer and equipment printing issues; Minimum High School diploma or equivalent

Job Description & Responsibilities :

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Device management as required
• Perform remote device monitoring and remote solve
• Identify and promote Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

Skills & Qualifications :

• Valid driver's license and reliable personal vehicle (mileage reimbursed)
• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues
• Minimum High School diploma or equivalent

For more information or to view other opportunities, visit us at www.paladininc.com.

Job Type: Contract

Salary: $20.46 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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