Print & Mail Technician Job at Portland General Electric
At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
Print & Mail Technician
Job Function Print & Mail Services Produces billing statements and notices, reports, documents, and presentations to meet PGE’s internal and external business communications needs.
Job Summary
At PGE, we’re committed to helping our customers and the communities we serve each day. Meeting our customers’ needs is at the core of our work and this role provides an exciting opportunity to help create and deliver printed materials for our customers and business partners. We work a wide variety of daily tasks and projects from printing customer bills to construction schematics. In this production role you should be comfortable setting up large format inkjet printer to print on a variety of different materials. You will set up printers, load materials, observe the printers as they run to ensure amazing results. You will inspect for accuracy and quality. This is a fast paced, strong attention to detail, collaborative, positive, and team centric production environment.
Our office is located in downtown Portland and we also include secure onsite parking and Trimet pass. If you are passionate about printing, teamwork, and delivering amazing results for customers, and grow with PGE as we deliver our clean energy future then we are excited to meet you.
Key Job Information
Career Level: Entry Technical Support - Entry-level position with appropriate licenses/training certifications. Has basic skills in an analytical or technical process. Works within clearly defined standard operating and adheres to quality guidelines. Work is completed with close supervision.
Career Level: Entry Technical Support - Entry-level position with appropriate licenses/training certifications. Has basic skills in an analytical or technical process. Works within clearly defined standard operating and adheres to quality guidelines. Work is completed with close supervision.
Key Responsibilities
- Printing Services - Receives training in and executes production of automated printing and mailing of PGE billing statements, notices, letters, and other communication pieces under supervision. Typically produces work within the print or mail side of the operation but is limited in both. Assists in executing internal orders for printing and finishing services; learns and uses various software, hardware, and machinery to produce reports, presentations, documents, and other communication in digital or print media. Receives guidance from senior colleagues or lead concerning paper, binding, and other options to meet customer needs. Finished work is inspected by senior colleague or lead to ensure quality and customer satisfaction. Follows all quality control processes and procedures to ensure compliance with Quality Management System (QMS), FERC, NERC, OPUC and SOX requirements.
- Equipment and Supplies - Performs routine hardware maintenance under supervision. Places service calls for hardware and software as required and keeps accurate logs of system downtime and vendor resolution. Monitors and maintains onsite inventory and stock of printing materials and supplies. Team Support Supports production team to ensure daily schedules and production goals are met; fill in as needed to ensure production needs are met. Follows all safety procedures and escalates issues as appropriate.
Education/Experience/Certifications
- Typically requires a high school diploma or equivalent or equivalent experience.
- Typically, two or fewer years in print or digital production, customer service or a related field.
- Requires a valid Drivers License and a history of safe driving practices.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
- Basic knowledge and skills in using/operating automated printing applications and equipment, e.g., cut-sheet and continuous-feed production printing solutions, mail-inserting equipment, bindery, engraving and ink jetting solutions, as well as the associated software for each.
- Basic knowledge of printing and mailing industry practices.
- Basic knowledge of PGE departments; ability to link and demonstrate partnership. Basic knowledge of relevant USPS rules and regulations.
General Competencies
- Basic analytical thinking skills.
- Working focus on customers.
- Basic decision-making skills.
- Working interpersonal skills.
- Basic problem-solving skills.
- Working written/oral communication skills.
Physical and Cognitive Demands
Cognitive Level Basic: Competencies needed to use common sense to carry out simple or uninvolved instructions and pass initial screening.
- Ability to adhere to set response times, deadlines, and time-sensitive tasks.
- Ability to follow accuracy standards.
- Ability to follow through on decision-making tasks.
- Ability to interact effectively and collaboratively within a team environment.
- Ability to communicate and problem solve when under stress.
- Ability to respond and adapt to frequent change.
- Ability to accept and demonstrate self-awareness when provided constructive feedback.
- Ability to discern feedback and acknowledge ownership of areas of improvement.
- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
- Ability to successfully collaborate with peers, managers, and others within the organization. Demonstrates sound memory.
- Ability to process new information to be applied consistently to work tasks.
Schedule/Attendance
- Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
- Ability to work long hours.
- Ability to work a variable schedule.
- Ability to report to work and perform work during periods of severe inclement weather.
- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance. Ability to work shift schedule Ability to work on-call schedule.
Physical Capabilities
- Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
- Lifting/pushing/pulling: Up to 50 lbs.
- Carrying: Up to 50 lbs.
- Unstable surfaces requiring balance: Confined spaces
- Environment – Plant Environment
#LI-CU1
Compensation Range:
$21.00 - $31.50
In addition, this position is eligible for a performance-based incentive bonus. Actual total compensation is commensurate with experience, skills, and education
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click
here
.
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting
talentacquisition@pgn.com
or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at
dei@pgn.com
.
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.
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