Responsible for all clerical support activities within the a radiation oncology office setting, including but not limited to, patient registration, scheduling of patient appointments, check-in and check-out, answering and making telephone calls, communicating with patients, co-workers, office manager, physicians and external vendors and suppliers.

Duties and responsibilities

Greets and registers all incoming patients professionally

Handles incoming and outgoing communications concisely and in a pleasant manner

Ability to prioritize appointment urgency, following company standard operating procedures

Schedules all patient appointments in EMR according to standard operating procedure

Obtains complete and accurate demographic and insurance information for each patient while registering into the EMR in a prompt and courteous manner

Collects on patient accounts and/or co-payments as indicated, maintaining accurate accounting of daily collections

Responds to patient inquires with regard to basic insurance or billing questions or provide a referral to appropriate staff member.

Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information and routing callers properly.

Checks phone messages hourly and return all calls before lunch, midafternoon, and prior to leaving for the day

Restocks and maintains assigned work station and equipment in a neat and orderly fashion.

Fax medical records release to referring physician’s office, document fax, and scan the request into EMR

Documentation in EMR related to all patient encounters

Provide courteous customer service and maintain composure when dealing with angry or irritated patients

Ability to problem solve and anticipate issues

Knowledge of medical terminology and acronyms, EMR and HIPAA policies

Performs other duties as assigned by management

Qualifications/Education Requirements

High school diploma or equivalent required

One year work experience in a medical office setting

Knowledge of medical terminology preferred

Completion of a recognized medical secretarial program preferred

Word processing and computer experience required

Answer multi-line phones

Good organizational skills

Must have previous electronic medical records experience

Must have the ability to deal with confidential information concerning patient diagnosis and medical records

License or Certification

N/A

Working conditions/ Physical requirements

Able to work 40 hours per week

Medical office setting

Ability to see details at close range

Ability to listen and understand information through spoken words and sentences

Ability to read and understand information in writing

Ability to communicate information in speaking so others will understand

Sitting for long periods of time

Daily uses of hands to type, file, and write/sign documents

Minimum lifting requirements of 20 pounds in order to move office supplies

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Oncology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Scottsdale, AZ 85258: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Which EMR systems have you used?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Medical office: 1 year (Preferred)
• Chart Prep: 1 year (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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