Patient Care Coordinator (full-time, hourly)

The Patient Care Coordinator is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. The Patient Care Coordinator will be able to answer questions regarding advertising promotions, screen patients to determine what services will meet their needs and demonstrate excellent customer service. The position supports the mission of the practice by demonstrating excellent patient care and incorporating telemarketing and patient retention calls as needed.

• Opens the office and ensures the front office is in order
• Retrieves phones messages and prioritizes return phone calls
• Greets and assists/directs patients who come to the practice
• Answers incoming calls and guides patients to the appropriate service
• Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all patients
• Schedules all appointments- Inbound/Outbound calling

• Patient tracking—TNT letters & follow up calls. (75 day/warranty/4+)

• Prepares pulls and files client charts on a daily basis- manage electronic medical records.
• Confirms hearing aids and ear molds are ready prior to client appointment
• Confirm the next day appointments
• Tracks referral source for all patients
• Ensures the beverage area is stocked and clean
• Keep inventory of retail/office supplies
• Collects and records payments
• Posts charges, returns, and exchanges in the accounting system
• Prepares invoices and related billing forms
• Submits appropriate information to the insurance carriers, and requests third party prior authorization as needed
• Works with insurance, and other agencies to facilitate authorizations and benefit verification
• Generates patients bills after receiving Explanation of Benefits information from the insurance carriers as requested
• Reissues bills if account is 30 days overdue
• May be required to contact patients who have accounts that are 60 days overdue
• Performs minor hearing aid repairs as allowed by state law such as battery door or receiver checks
• Performs hearing aid checks and cleaning, as allowed by state law

Qualifications

• Must be high school graduate. Prefer an Associate’s degree in administrative, accounting, sales or patient oriented field or equivalent work experience
• Excellent interpersonal skills that allow effective working relationships with a diverse patient, colleague, and vendor population. This includes listening, sales, and problem-solving skills
• Ability to input and track sales revenues and balance accounts daily, weekly, and monthly
• Must be able to organize time and prioritize numerous duties within strict deadlines
• Requires the ability to deal with numerous interruptions
• Must engage with patients in a caring and respectful manner
• Must be detail oriented
• Must be able to travel outside the state for professional development opportunities as required by the practice