Patient Administrative Coordinator Job at OrthoNY
Division/Department:
OrthoNY/Support Staff
Location:
Albany
Job Title:
Patient Administrative Coordinator
Reports to:
Patient Care Manager and Supervisor
Grade:
Type of position:
Full Time
FLSA Status:
Non-Exempt
GENERAL DESCRIPTION
Patient Administrative Coordinators provide administrative support to Providers, Scheduling Specialists and patients as well as deliver exceptional customer support and service to patients.
RESPONSIBILITIES
Triage patient calls and provide customer service, as needed, including responding to appropriate patient requests, directing the call to the appropriate person, taking messages or assigning a task to the appropriate person to return the call or follow up;- Maintain electronic health records;
- Distribute incoming faxes to the appropriate person within the team(s);
- Monitor MRI orders for completeness;
- Monitor intramail and correspond with patients;
- Perform follow up related to past, present, future office visits of patients for their designated providers;
- Complete patient paperwork (e.g., Disability, Worker’s Compensation, Physical Therapy Referrals, work notes and prior authorizations) as needed;
- Appointment rescheduling for provider(s), as needed;
- Obtain necessary patient information to include, but not limited to, medical necessity, medical records, medical transportation authorization, home care orders and evaluations, referrals and Physical Therapy prescriptions;
- Respond to incoming tasks/calls from the Call Center/Front Desk to override/accommodate emergency appointments, as well as all necessary patient calls;
- Other responsibilities as needed/assigned.
QUALIFICATIONS
High school diploma required. College Degree is a plus;- 1-3 years of experience working in an office setting, specifically healthcare preferred;
- Familiarity with medical terminology desired. Familiarity with orthopedics is a plus;
- Proficiency with Microsoft Office required; experience with an EMR is a plus;
- Exceptional written, verbal and interpersonal communication skills;
- Highly organized with strong attention to detail;
OTHER INFORMATION
This is an “in office” position in a safe work environment (COVID safety protocols in effect).- This position will be based in the Saratoga Region, between Saratoga and Malta.
- 40-hour work week with occasional overtime.
- This position will require a combination of long periods of sitting and standing with repetitive hand movements (typing), occasional bending and twisting and occasional carrying and/or lifting up to 20 pounds.
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