Compassionate Care for Every Life We Touch

Patient Access Scheduling Coordinator (Hybrid in Bellevue, WA)

Monday-Friday, Day Shift

Hybrid Work Schedule After Probationary Period (Remote & In-Office Days)

Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience

Benefit Highlights:

• Competitive compensation package
• Professional development
• Up to $10,000 per year in tuition reimbursement
• Free parking
• Free public transportation pass (ORCA)
• Generous PTO
• Extended illness banked hours
• Medical, dental, vision plans with premiums as low as $0
• 403(b) matching starting at 5% and increasing to 7% after 5 years (Immediate vesting in matching funds)
• Life and long term disability coverage
• Flex spending
• Employee Assistance program

Qualifications

• High school diploma or GED required
• Minimum 1 year of experience in a customer service role required
• Demonstrated ability to provide exceptional customer service
• Excellent telephone etiquette
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations
• Ability to multi-task, be organized and detail oriented
• Demonstrated proficient computer keyboard skills

Overlake is committed to providing ready access to a highly trained and compassionate medical team, who are consistent and comprehensive in coordination of care for all patients. Our group practice champions superior quality-of-care, superior outcomes, a superior patient experience, and work-life balance. We believe exceptional patient care comes naturally when our employees feel respected, valued and cared for too. These high standards and high expectations will give us the ability to recruit and retain the best healthcare teams in the region.

Overlake is an Equal Opportunity Employer, please see our EEO policy.