Erie Family Health Center is looking for an experienced, energetic, friendly, compassionate, team-oriented, responsible, innovative, fun individual like you to join and grow our Patient Access Center! There are multiple opportunities for growth within our robust career ladder. The Patient Access Representative is the first point of contact for our patients, who ensure they receive high-quality care.

Responsibilities

• Handle patients’ requests, over the phone, for all Erie locations while applying correct workflows and protocols accurately and in a timely manner
• Simultaneously collect information from patients and key data in our EMR system Centricity
• Schedule In-Person and Telehealth appointments at Erie locations
• Register and verify insurance eligibility
• Promote key initiatives for Patient Access Center and Erie overall
• Adhere to strict HIPAA guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

Requirements

• High School Diploma or equivalent required
• Healthcare operations or administration experience preferred
• One year of call center experience required
• Strong computer skills including Microsoft Office, experience with dual screens, and navigating between multiple applications at once
• Ability to type at minimum 25 words per minute
• Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
• Proven track record of reliability and demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
• Experience working in a fast paced, rapidly changing environment
• Previous work from home experience is preferred but not required
• Ability to consistently maintain metric and quality requirements

REMOTE Work from Home Opportunity! After successful completion of your introductory period of 4-6 months, training and meeting applicable metrics; the opportunity to work from home may be available.

Must be able to work flexible hours which may include evenings and weekends. Local candidates are preferred.