Parts Advisor/Counter Person Job at Don Chalmers Ford
Description
ABOUT US:
At Chalmers Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Chalmers Ford is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
GENERAL SUMMARY
Assists customers with parts requests to ensure that the correct part is obtained the first time. This includes identifying the correct parts and locating them out of inventory or placing orders for the requested parts. Also, assists in the Parts Department operations by maintaining and tracking the parts inventory and accessories.
DUTIES AND RESPONSIBILITIES:
Recommends related parts that are needed
Costs parts on invoice or repair order
Provides technicians with necessary parts with minimal wait time; uses parts pre-picking when applicable
Builds productive working relationships, consults with others as necessary
Has an approachable style; fosters open communication through active listening
Takes initiative to help others as needed
Promotes cooperation and teamwork through actions
Effectively handles changes in the Parts Department (e.g., changes in personnel, incentive program changes, etc.)
Multi-tasks (e.g., handling multiple phone lines, waiting customers, etc.)
Encourages others to value change
Coordinates with Service Department, Sales Department, Body Shop, and others to ensure that parts requests are met
Identifies and supports opportunities for methods/process improvement in the Parts Department
Assists wherever necessary with coordinating delivery driver routes
Recommends improvements for the Parts Department
Obtains the Ford Parts Counterperson Certification status
Participates in departmental meetings
Records back orders and monitors status of back orders
Uses computer to look up and monitor parts requests
Uses parts catalogs/ CPD/VCIS to acquire information on parts and accessories inventory
Maintains tight control over parts inventory to increase efficiency and eliminate customer delays
Dispatches parts orders to technicians
Performs warranty return duties, placing warranty parts in shipping boxes and ensures that they are sent back to Ford
Maintains a proper filing system for all paperwork corresponding to repair orders, special orders, and back orders, etc.
All shipping and receiving duties
All other duties as assigned
WHAT CHALMERS OFFERS:
Medical, Dental and Vision Insurance
401(k) Retirement Plan
Life Insurance
Paid Holidays
Paid Time Off
Paid Uniforms
Employee vehicle purchase plans
Discounts on products and services
Health and Wellness Clinic
Requirements
Must be able to pass a drug screen and background check; we are a drug-free employer
Must have at least one year of experience
Must be at least 18 years of age
Valid, clean New Mexico driver's license
Excellent computer skills
Must be punctual and reliable
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